Sthe N

HORRIBLE

HORRIBLE OWNER HORRIBLE EXPERIENCE HORRENDOUS SERVICE BOOKED FOR 13 people 3 weeks in advance paid up everything. On the day of the function we arrived 30 minutes early chilled by the pool. No problem. 14:00 check in time the rooms were still being cleaned and not ready. We were patient. 17:30 supper served, rooms still not ready. 18:00 we told they don’t have enough rooms to accommodate us because they have student. *** , how is that our problem when our booking was confirmed and paid for. The entire week leading to the booked date the manager was assuring us that all is sorted and ready. We were cooped in the admin office for 2 hours requesting a refund because they wanted to send us to another hotel and split the group. As for the owner she did not bother answering my calls and WhatsApp texts. She ended up switching off her phone. 21:00 we ended up going to another hotel . She refused to refund us and had her worker come with us to that hotel and pay for the booking