AS
Angelique S
Active since May 2021
2
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Reviews
2 reviews59 months ago
Not clean at all
Not clean at all. I had to complain to the cleaners regarding the cleanliness. During my whole stay, 8 nights. The shower wasn’t cleaned once. There was some sort of mucus on the rail next to the bed. No hot water even when I complained about it twice. The room cleaner broke my brand new toothbrush. Só I complained to the manager, but nothing came of it.
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59 months ago
Sub par hotel at 5 star rates
I stayed at The Bay hotel in Camps bay in May 2021 for two weeks. The room wasn't cleaned properly when we arrived, the shower wasn't cleaned properly during our whole stay. I had to request bottled water for the room every day, if I didn't request, I never received. My brand new toothbrush was dropped and broken by housekeeping, and when I complained, nothing was done. Even upon placing my towels in the bath, they were not replaced by fresh ones, I had to request at reception when I wanted fresh towels. During my stay, there was never any hot water, eventhough I complained at the front desk. At the premium price I paid for my stay at this hotel, I got sub par service which made me move to a different location for the remainder of my holiday. I really wouldn't reccommend this hotel.
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Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
2 (100%)