C
Chantal W
Active since Jun 2021
5
Reviews
0
Industries
Reviews
5 reviews9 months ago
Appalling service and workmanship - shoe repair
Absolutely appalling. I handed in a pair of limited edition Converse shoes in November 2024 for repair of soles. They were not worn through, the soles were separating from the sides, likely could've been repaired with glue. I followed up numerous times, no feedback, no return calls, in spite being assured on calls and in personal visits to the store that somebody would contact me. Nothing. 2025 rolls around, I finally start following up again, and get told they are done. They removed the original toe caps, and replaced the entire outer area and toe caps with a white painted pleather. They cracked by looking at them. I said I wasn't happy and requested they replace with the proper rubberised to caps. Many more months go by, further promises of updates, with none received, more store visits by myself, until eventually an area manager got in touch and escalated it. She advised my shoes were now repaired properly, and I could collect. Their version of "repaired" looks like a backyard alley shoe manufacturer made a pair of knock off shoes, fed them to a dog, and then cleaned them up to hand over for use. Beyond disgusted at my wasted time, effort, and money. Instead of being upfront and advising me they could not do the job and me finding an alternative specialist, I now have a ruined pair of Converse and am over R700 out of pocket, not to mention my wasted time, energy, and petrol.
0 replies
14 months ago
I was assisted by As...
I was assisted by Astin Moses and found her very informative and helpful, signing up was a breeze! Would definitely recommend DotSure to friends.
53 replies
52 months ago
Support staff on their WhatsApp line is always friendly and efficient
Support staff on their WhatsApp line is always friendly and efficient. Anele and Rutendo that helped me today were no exception :)
53 replies
56 months ago
Received excellent a...
Received excellent assistance via their WhatsApp support line with Karabo about a claim I was having trouble with on the app.
53 replies
59 months ago
5 star rating for online chat information provided today
5 star rating for online chat information provided today. Dealt with Lebogang and Karabo via the online chat app on the OnePLan website.
53 replies
Review Distribution
5 Star
4 (80%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (20%)