PR
Portia R
Active since Jun 2021
2
Reviews
0
Industries
Reviews
2 reviews16 months ago
Incorrect debit order date without my concern
I am a first time loan client at Capitec from this year and they have been debiting me on my pay day date being the 20th of every month with no fail. I got a robot call on the 5th of Dec advising me that they will debit earlier in December and if I am in agreement I should press 1 otherwise press 2 if I am not of which I was not in agreement and I chose that option. I was then told that a consultant will give me a call for further arrangements and I received no such call. I then went to Capitec today to find out why I was charged on the 13th because I was not yet paid. Firstly I got charged a debit order bouncing fee of R105 and secondly, I have a red flag of arrears affecting my credit record. I also asked that they change my debit arrangement from the 13th in December to the 15th because that when I get paid but I was told I should put through a complaint because their policy is that they debit earlier in December. My question was that: it is all good and well to tell me about a policy but if I don't have money in my account then it defeats the purpose but in fact creates a whole lot of problems for me as a client. One, my credit record gets affected negatively and secondly, I incur unnecessary charges from my bank because the debit order comes from an external bank. Can they atleast think for once in a customer's shoes? If I wanted to ruin my credit record I should have done that throughout the year by reversing the debit orders but I was loyal to the end of the deal with them and they got their money without fail on the 20th of each month. All I am asking is for them to change the date from the 13th to the 15th for the coming 2 years because it shows that I will still be debited on 13th, is that too much to ask? I am not willing to go through what I went through this December were I get negatively affected as a client. I am not going to let Capitec tarnish my credit record, I am very capable of doing so myself but I chose not to.
56 replies
59 months ago
Extremely poor poor service
On the 22/02/2021 I enquired with cake and bake on a Jack daniels cake which I needed for the 06/03/2021 and we finalised the quote and payment on the 23/02/2021 for collection on the 06/03/2021 at 9:00. I went to the shop to collect the cake at 9:00 and when I got there my order was not done and this is what I was told: ' We can refund you for the cake'... Firstly, the lady was not apologetic nor in my shoes as I needed the cake for an occasion on the day and that's the solution she gave me. After numerous brainstorming where I gave them a solution to make an emergency cake of which they did, it didn't look the same but at least there was a cake. I also got an apology email and an offer of a R 150.00 discount for my next order. I thought all disappointments were over until I decided to give them the benefit of a doubt by placing an order with them for my birthday cake for the 30th of May so that I could use the R150.00 discount voucher as well. I confirmed and paid for my order 21/05/2021 and ended my whatsapp chat with: 'no surprises this time' and their response: 'not this time. Thank you so much'. Little did I know that I will be celebrating my 35th Birthday party without a cake. Collection day for my cake was the 29/05/2021, I went to the shop to go collect and boom the cake was totally different to what was confirmed and paid for. I ordered a Marble cake... the cake was not marble... the colours were mint green and white... the one on the cake was lime and white. I was so ****ed, frustrated, disappointed and livid to think that this is the second time with such bad, disgusting and disrespectful service cake and bake honeydew is giving to their customers. I returned the cake as it was not worth a penny I paid for it and requested for a refund in cash as I needed the money to get yet another emergency cake for my birthday the following day but Sanele advised that they will stay late on a Saturday when they close to guide the bakers to make me a cake with my specifications on the order so that I can collect on Sunday even though they don't open but they will make an exception. I later got a missed call from the shop with no voice message. I went to the shop on Sunday only to find it closed. I then went back on Monday the 31st of May to find out what went wrong on Sunday as I didn't even receive a phone call on Monday. I then requested a cash refund but I was told by Sanele that she cannot authorise a cash refund and I should leave my banking details and I'll be refunded on Wednesday the 2nd of June. Wednesday - no refund and no phone call. I decided to follow up on Friday the 4th and only to be told by Sanele that she took the refund to the admin and she doesn't know why the refund is not done and she will come back to me by 5pm of which she didn't come back to me. What irritates me the most is the fact that I need to follow up all the time. Today the 7th of June, I spoke to Marinda and after a lot of explaining I got my refund paid into my account. My issue is that with all the expenses I incurred (Driving back n forth to the shop on Sunday & Monday and the next Saturday; Numerous phone calls I made to follow up for their pathetic service) who is going to be liable for that? I need answers... It is so remiss for such a company to portray such disgust to customers and making empty promises without a simple apology. What exasperate the most is this fact that this is a habitual behavior and the fact that when money needs to be refunded you are then taken for a ride (as to need to dance to their tune saying that they don't have cash to refund or they can't authorise for a cash refund) as they take you from pillar to post.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)