CA
Cake And Bake
Unclaimed Business
CA
Cake And Bake
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKP
Kefilwe P
1 reviews | Active since Jan 2020
28 Apr 2022, 06:22
Ridiculous service
I hate bad service with a passion. Ordered a cake on Monday the 25th requested a reference on Tuesday morning only 2 get a response on a public holiday on my work email Thursday morning to be told I can't be assisted they could not respond to my email on Tuesday because they were too busy. I think it is about time I move my business after supporting them for over 10 years.
Helpful (0)
|Replies (0)KP
Kefilwe P
1 reviews | Active since Jan 2020
28 Apr 2022, 06:22
Ridiculous service
I hate bad service with a passion. Ordered a cake on Monday the 25th requested a reference on Tuesday morning only 2 get a response on a public holiday on my work email Thursday morning to be told I can't be assisted they could not respond to my email on Tuesday because they were too busy. I think it is about time I move my business after supporting them for over 10 years.
0
Replies (0)PR
Portia R
1 reviews | Active since Jan 2020
7 Jun 2021, 14:50
Extremely poor poor service
On the 22/02/2021 I enquired with cake and bake on a Jack daniels cake which I needed for the 06/03/2021 and we finalised the quote and payment on the 23/02/2021 for collection on the 06/03/2021 at 9:00. I went to the shop to collect the cake at 9:00 and when I got there my order was not done and this is what I was told: ' We can refund you for the cake'... Firstly, the lady was not apologetic nor in my shoes as I needed the cake for an occasion on the day and that's the solution she gave me. After numerous brainstorming where I gave them a solution to make an emergency cake of which they did, it didn't look the same but at least there was a cake. I also got an apology email and an offer of a R 150.00 discount for my next order. I thought all disappointments were over until I decided to give them the benefit of a doubt by placing an order with them for my birthday cake for the 30th of May so that I could use the R150.00 discount voucher as well. I confirmed and paid for my order 21/05/2021 and ended my whatsapp chat with: 'no surprises this time' and their response: 'not this time. Thank you so much'. Little did I know that I will be celebrating my 35th Birthday party without a cake. Collection day for my cake was the 29/05/2021, I went to the shop to go collect and boom the cake was totally different to what was confirmed and paid for. I ordered a Marble cake... the cake was not marble... the colours were mint green and white... the one on the cake was lime and white. I was so ****ed, frustrated, disappointed and livid to think that this is the second time with such bad, disgusting and disrespectful service cake and bake honeydew is giving to their customers. I returned the cake as it was not worth a penny I paid for it and requested for a refund in cash as I needed the money to get yet another emergency cake for my birthday the following day but Sanele advised that they will stay late on a Saturday when they close to guide the bakers to make me a cake with my specifications on the order so that I can collect on Sunday even though they don't open but they will make an exception. I later got a missed call from the shop with no voice message. I went to the shop on Sunday only to find it closed. I then went back on Monday the 31st of May to find out what went wrong on Sunday as I didn't even receive a phone call on Monday. I then requested a cash refund but I was told by Sanele that she cannot authorise a cash refund and I should leave my banking details and I'll be refunded on Wednesday the 2nd of June. Wednesday - no refund and no phone call. I decided to follow up on Friday the 4th and only to be told by Sanele that she took the refund to the admin and she doesn't know why the refund is not done and she will come back to me by 5pm of which she didn't come back to me. What irritates me the most is the fact that I need to follow up all the time. Today the 7th of June, I spoke to Marinda and after a lot of explaining I got my refund paid into my account. My issue is that with all the expenses I incurred (Driving back n forth to the shop on Sunday & Monday and the next Saturday; Numerous phone calls I made to follow up for their pathetic service) who is going to be liable for that? I need answers... It is so remiss for such a company to portray such disgust to customers and making empty promises without a simple apology. What exasperate the most is this fact that this is a habitual behavior and the fact that when money needs to be refunded you are then taken for a ride (as to need to dance to their tune saying that they don't have cash to refund or they can't authorise for a cash refund) as they take you from pillar to post.
Helpful (0)
|Replies (0)PR
Portia R
1 reviews | Active since Jan 2020
7 Jun 2021, 14:50
Extremely poor poor service
On the 22/02/2021 I enquired with cake and bake on a Jack daniels cake which I needed for the 06/03/2021 and we finalised the quote and payment on the 23/02/2021 for collection on the 06/03/2021 at 9:00. I went to the shop to collect the cake at 9:00 and when I got there my order was not done and this is what I was told: ' We can refund you for the cake'... Firstly, the lady was not apologetic nor in my shoes as I needed the cake for an occasion on the day and that's the solution she gave me. After numerous brainstorming where I gave them a solution to make an emergency cake of which they did, it didn't look the same but at least there was a cake. I also got an apology email and an offer of a R 150.00 discount for my next order. I thought all disappointments were over until I decided to give them the benefit of a doubt by placing an order with them for my birthday cake for the 30th of May so that I could use the R150.00 discount voucher as well. I confirmed and paid for my order 21/05/2021 and ended my whatsapp chat with: 'no surprises this time' and their response: 'not this time. Thank you so much'. Little did I know that I will be celebrating my 35th Birthday party without a cake. Collection day for my cake was the 29/05/2021, I went to the shop to go collect and boom the cake was totally different to what was confirmed and paid for. I ordered a Marble cake... the cake was not marble... the colours were mint green and white... the one on the cake was lime and white. I was so ****ed, frustrated, disappointed and livid to think that this is the second time with such bad, disgusting and disrespectful service cake and bake honeydew is giving to their customers. I returned the cake as it was not worth a penny I paid for it and requested for a refund in cash as I needed the money to get yet another emergency cake for my birthday the following day but Sanele advised that they will stay late on a Saturday when they close to guide the bakers to make me a cake with my specifications on the order so that I can collect on Sunday even though they don't open but they will make an exception. I later got a missed call from the shop with no voice message. I went to the shop on Sunday only to find it closed. I then went back on Monday the 31st of May to find out what went wrong on Sunday as I didn't even receive a phone call on Monday. I then requested a cash refund but I was told by Sanele that she cannot authorise a cash refund and I should leave my banking details and I'll be refunded on Wednesday the 2nd of June. Wednesday - no refund and no phone call. I decided to follow up on Friday the 4th and only to be told by Sanele that she took the refund to the admin and she doesn't know why the refund is not done and she will come back to me by 5pm of which she didn't come back to me. What irritates me the most is the fact that I need to follow up all the time. Today the 7th of June, I spoke to Marinda and after a lot of explaining I got my refund paid into my account. My issue is that with all the expenses I incurred (Driving back n forth to the shop on Sunday & Monday and the next Saturday; Numerous phone calls I made to follow up for their pathetic service) who is going to be liable for that? I need answers... It is so remiss for such a company to portray such disgust to customers and making empty promises without a simple apology. What exasperate the most is this fact that this is a habitual behavior and the fact that when money needs to be refunded you are then taken for a ride (as to need to dance to their tune saying that they don't have cash to refund or they can't authorise for a cash refund) as they take you from pillar to post.
0
Replies (0)A
DR
Dikeledi Rasebechele-Malabi
1 reviews | Active since Jan 2020
11 Jul 2020, 14:55
A happy customer
I got my son’s cake today and I really love it. Words can’t express my gratitude.
Helpful (0)
|Replies (0)DR
Dikeledi Rasebechele-Malabi
1 reviews | Active since Jan 2020
11 Jul 2020, 14:55
A happy customer
I got my son’s cake today and I really love it. Words can’t express my gratitude.
0
Replies (0)A
IH
Ilse H
1 reviews | Active since Jan 2020
12 Jun 2017, 10:05
Worst company and owner ever!!!!
<p>The absolute worst service I have ever experienced!!!! What a badly run company, the owner screams and shouts at me because they cannot get my order right!!! They where a day late with my order!</p> <p>This is not the first time I have ordered from them and every time they have gotten it wrong or late or the cake is not what I ordered.</p> <p>Very disappointed the owner screams and shouts at her customers.</p> <p>Will never order from them again.</p> <p>What type of person / business owner does this, if you in the wrong then please yes do scream and shout at your customers, who is your bread and butter!!!! </p> <p>Worst company and service I have ever experienced!!!</p>
Helpful (0)
|Replies (0)IH
Ilse H
1 reviews | Active since Jan 2020
12 Jun 2017, 10:05
Worst company and owner ever!!!!
<p>The absolute worst service I have ever experienced!!!! What a badly run company, the owner screams and shouts at me because they cannot get my order right!!! They where a day late with my order!</p> <p>This is not the first time I have ordered from them and every time they have gotten it wrong or late or the cake is not what I ordered.</p> <p>Very disappointed the owner screams and shouts at her customers.</p> <p>Will never order from them again.</p> <p>What type of person / business owner does this, if you in the wrong then please yes do scream and shout at your customers, who is your bread and butter!!!! </p> <p>Worst company and service I have ever experienced!!!</p>
0
Replies (0)IH
Ilse H
1 reviews | Active since Jan 2020
12 Jun 2017, 10:05
Worst company and owner ever!!!!
<p>The absolute worst service I have ever experienced!!!! What a badly run company, the owner screams and shouts at me because they cannot get my order right!!! They where a day late with my order!</p> <p>This is not the first time I have ordered from them and every time they have gotten it wrong or late or the cake is not what I ordered.</p> <p>Very disappointed the owner screams and shouts at her customers.</p> <p>Will never order from them again.</p> <p>What type of person / business owner does this, if you in the wrong then please yes do scream and shout at your customers, who is your bread and butter!!!! </p> <p>Worst company and service I have ever experienced!!!</p>
Helpful (0)
|Replies (0)IH
Ilse H
1 reviews | Active since Jan 2020
12 Jun 2017, 10:05
Worst company and owner ever!!!!
<p>The absolute worst service I have ever experienced!!!! What a badly run company, the owner screams and shouts at me because they cannot get my order right!!! They where a day late with my order!</p> <p>This is not the first time I have ordered from them and every time they have gotten it wrong or late or the cake is not what I ordered.</p> <p>Very disappointed the owner screams and shouts at her customers.</p> <p>Will never order from them again.</p> <p>What type of person / business owner does this, if you in the wrong then please yes do scream and shout at your customers, who is your bread and butter!!!! </p> <p>Worst company and service I have ever experienced!!!</p>
0
Replies (0)