PT
Peter T
Active since Jun 2021
2
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0
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2 reviews41 months ago
Should be sewed
National Security & Fire , what type of business is this? This morning at exactly 6.15 am we had a break in at business premises . The alarm was activated and a alarm signal received by the control room. I was notified by the security company who mans the premises that there had been a break in. Travelled through and on arrival the alarm was still activating and could be audibly heard. Yet no call from National Security & Fire I attempted to call them and between 7.30 and 10.05 all I reached was a prompt to dial 1 for emergency and control room. NO RESPONSE Finally reached someone who confirmed alarm signal received and asked would I like a response vehicle sent? 4 hours after the incident. I am still waiting for someone in a senior position to respond. Again 12.31 attempted to call control room NO ANSWER Morale of the story , cancel your agreement with them if you are relying on them to provide armed response. You may have already come back from the dead before they respond. How does a company survive when you fail so dismally at your core business. Perhaps the comments below can emphasise the point. AND What other armed response companies can one actually trust to actually perform honourably? https://www.hellopeter.com/chubb-fire-security
0 replies
59 months ago
THE NIGHTMARE OF THIS COMPANY
****ING HELL!!!!!!~! Is this what you call service !! RE: Claim number 123 Yes I am swearing because I am not at the very end of my patience and so would you be! I am so ****ing angry I do not know what to do So today I take ANOTHER DAY OFF work , the JD guys arrive again with the wrong thing. I get told the company they ordered from supplied the wrong thing and they tell me they supplied what was ordered It has taken TWO WEEKS to get to this on top of the 1st week In the meantime our furniture which has been standing outside is getting damaged INCLUDING with the rain on Tuesday got wet. My wife and I were at 3am trying to save some of it In meantime I am getting what is in effect a BIG MIDDLE FINGER from all involved with no one prepared to take responsibility This is an absolute disgrace and I will make my experience public on social media PLUS send the story to all your competition for them to share At this stage I will send you an invoice for my hours of not being able to earn an income as I have had to take numerous days off work to be at home to supervise work NOT DONE And now we go into 4 weeks Why were we not just given the money so we could have managed it ourselves instead of messing me around for 4 weeks! ***!!!!!!! Peter Good afternoon Is it possible to actually get some real service here or is it all just lip service? Peter Tuerk Hi sorry this is becoming an issue JD came last Monday but as floors still had damp could not do any work and returned on Friday. All good EXCEPT they brought white edging and not edging as per quote to match the floor. Problem we have is our furniture from that room has now been standing outside for two weeks as we wait for the edgings to arrive and for the work to be completed If the correct edgings had been brought last Friday the work would be completed I would appreciate the job being completed by the end of this week. Considering this claim dates back to early 2020 Kind regards
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