NR
Nibhana R
Active since Jun 2021
2
Reviews
0
Industries
Reviews
2 reviews59 months ago
WORST CUSTOMER SERVICE
Volvo Cars Volvo Car South Africa Hello Peter South Africa Consumer Reports CMH Volvo Cars 3rd-4th June 2021: Service Manager Arvin Sookdeo and Brand Manager Tony H (who did not want to even disclose his name) from CMH Volvo Cars Umhlanga were consulted on services provided by their branch which were overseen by them. The encounters and conversations that we have had with these two Volvo employees are disgraceful and absolutely unprofessional. Both individuals have no politeness or compassion towards their clients. When this was brought up further, both refused to improve on their customer skills and no apology was extended for the arrogance exhibited by them. It is so unfortunate that two employees of such a reputable brand, behave in such a manner. The customer care is not equal across the board and they have made us feel as if they are doing us a favour by servicing a car that was very happily sold to us by them. The price and quality of the car is extremely high and has not be afforded the proper care and attention from either of these two workers. The matter will be taken up further however this is an FYI for anyone wanting to purchase from CMH VOLVO Cars Umhlanga DONT MAKE THAT MISTAKE. Rather go to a different branch, you will save yourself a lot of headaches and unwanted heartaches. #volvo #cmhvolvoumhlanga #customersmatter
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)