Marinda Janse van Rensburg

Unreliable Service and Poor Customer Experience: A Disappointing Encounter with CE Mobility

My experience with CE Mobility has been nothing short of a nightmare. My family recently faced the traumatic news of a new diagnosis of paraplegia, and we desperately needed a wheelchair to navigate this challenging new reality. Despite CE Mobility's reputation as the leading supplier of wheelchairs in South Africa, they failed us at every turn. Firstly, the wait time was unacceptable. We endured over three months of anticipation and frustration, all while grappling with the emotional upheaval of our situation. When we reached out for updates, their responses were not only lacking in empathy but downright disrespectful and sarcastic. It's appalling that a company entrusted with such crucial equipment could treat their customers with such callousness. Even when the wheelchair finally arrived, the ordeal was far from over. CE Mobility displayed a shocking lack of willingness to accommodate our needs, refusing to deliver the wheelchair to our home despite it being a mere 5 kilometers away from their shop. We were left with no choice but to fetch the chair ourselves, adding unnecessary stress and inconvenience to an already challenging situation. To add insult to injury, upon receiving the wheelchair, we discovered that it required adjustments and fitting. Yet again, CE Mobility fell short, leaving us to seek assistance from another supplier to properly configure the wheelchair to meet our requirements. In summary, our experience with CE Mobility has been nothing short of a disappointment and a source of profound frustration. As a family grappling with a life-altering diagnosis, we expected compassion, efficiency, and professionalism from the supposed leader in wheelchair supply. Instead, we were met with disrespect, delays, and a shocking lack of basic customer service. I would strongly advise others to seek alternative providers who prioritise their customers' needs and well-being over profit.