Vumani M

FRAUD COMPLAIN ABOUT MOTALA PERFUM

Guys be aware about Motala Perfum they doing a fraud about customers bank cards. I got a message from bank Capitec that shows on the 6 May 2021 there's-R600 overdrawn while I didn't do any purchase of R600 by that day by using my card. What I did on the 6 May 2021 I went to Pietermaritzburg Motala Perfum to buy a 3 perfumes of R600 I ask them to take R400 from my bank card and paid a cash of R200 to paid that R600. On the 22 May 2021 I got a message from bank says I purchased an Item of R600 from Durban Chatsworth Motala Perfum while I was at home at Pietermaritzburg during that day. My problem is when I went to complain to their Pietermaritzburg branch I didn't get any help, I gave them my bank statement to check what happened but I didn't get a respond. I decided to call them on their number for response a manage gave me a bad attitude and dropped a call while we were speaking, I tried to fon Him back unfortunately He ignored my calls. It's where I dicided to went to their store to buy and get understand what He was saying to me over a fone. During my purchased while I was in shop I spoke with Him and He was continously rude to me and we nearly fight lucky there was other customers there who culm us down. While I left a shop He was busy shouted at me and swearing at me. After that I got a call and whatsapp messages from their big manager at Durban says they will open a case for me of causing a trouble to their shop and they burned me from all their shops. While I tried to explain what happened He doesn't want to here me. The only thing I was asking is: 1. How they allowed my purchased while I didn't have enough money from my card? 2. Why they didn't able to show me a footage of purchased happened to Chatsworth using my card as they told me that as Pietermaritzburg branch they can't assist me with a purchased happened to Chatsworth? 3. Why their big manager ask my bank statement while I left to their Pietermaritzburg Branch? I'm not happy at all about fraud happened to my account and their bad attitude they showed to me while I was looking a clarifications. If any1 can help me about this situation please help because I didn't do any purchase of R600 to Mota Perfum Chatsworth branch from those date this is a fraud. Regards: Vumani Mdunge 0788704934