Eva O

Room mess up

I brought family from overseas for a game experience which started off disastrously today. My room I booked was given to another couple with the same surname as me. When I said that I wanted the room I had booked, the lady at reception called her supervisor who phoned the customers that were in our room to ask them if they would be able to move as there was an error in the rooms. They said no as they had already packed out. There were no more rooms similar to what I had booked. It was a "sorry Ma'm" We have ended up taking the room that was not our room just because I didn't want to disappoint my family. Very disappointed that no manager was called to come and speak to me. Sad thing is that I have already booked the same room for August. Get your act together Bakubung.