Nazley B

Experimax South Africa | Unethical Thieves

On 23 March 2021 my husband brought in his MacBook Pro 15" to Experimax Canal Walk for repairs and paid a deposit. Since then we have been back and forth with numerous technicians, store managers and in store staff about whether they can fix it or not and they assured us they could and due to Covid they explained the delays which we understood. More than a year later and terrible service with staff and management who no integrity, we decided to just get his laptop and deposit back. We visited the store a week ago only to be told that they upgraded/changed their system and don't have his information on record anymore and essentially cannot track where his MacBook is or if it was fixed. The store manager then had the audacity to tell us that unless WE have proof that they have his MacBook (other than the receipt from paying the deposit) there was nothing they can do and are unwilling to help us any further. This has been the most upsetting and an unbelievable experience. Experimax basically stole his laptop and do not understand what ethical or customer service is and clearly don't understand the consumer protection act which they are in direct violation. They are guilty of false and deceptive dealings in this situation and we will be seeking legal council to ensure this doesn't happen to any other customers of Experimax South Africa.