ES
Experimax South Africa
Claimed Business
ES
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nwabisa M
1 reviews | Active since Jan 2020
9 Jan 2024, 11:23
****med by experimax
I bought an iphone 12 pro cash at experimax canal walk in September 2023. It started giving me problems at the beginning of December 2023, I took it in for assessments on the 31st of December 2023, I was told that it will have to be booked in. I decided that I will book it on the 6th of January 2024 as I needed to use it for business. On the 6th of January 2024 an assessment was done and the phoned booked in. I was informed that it might be ready on the 7th which the following day. on the later on the 6th I was told that my phone had been taken back to the supplier and they will inform me when its ready. On the 8th of January 2024 I followed up I was informed that its not back yet. I phoned again this morning the 9th of January 2024, I was told that they are going to consult the manager regarding my phone and phone me back and never phoned me. I decided to follow up and they since have not pick up my calls. I then called their branch in Tygervelly they promised to follow up and get back to me. My business is suffering due to this lack of communication and transparency regarding my phone.
Helpful (0)
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Nwabisa M
1 reviews | Active since Jan 2020
9 Jan 2024, 11:23
****med by experimax
I bought an iphone 12 pro cash at experimax canal walk in September 2023. It started giving me problems at the beginning of December 2023, I took it in for assessments on the 31st of December 2023, I was told that it will have to be booked in. I decided that I will book it on the 6th of January 2024 as I needed to use it for business. On the 6th of January 2024 an assessment was done and the phoned booked in. I was informed that it might be ready on the 7th which the following day. on the later on the 6th I was told that my phone had been taken back to the supplier and they will inform me when its ready. On the 8th of January 2024 I followed up I was informed that its not back yet. I phoned again this morning the 9th of January 2024, I was told that they are going to consult the manager regarding my phone and phone me back and never phoned me. I decided to follow up and they since have not pick up my calls. I then called their branch in Tygervelly they promised to follow up and get back to me. My business is suffering due to this lack of communication and transparency regarding my phone.
0
Replies (0)SX
Simo X
1 reviews | Active since Jan 2020
8 Jan 2024, 14:49
Profile flagged
Dispute was resolved in my favor but my credit profile is still flagged with a dispute. I went to apply for a credit today and I was declined due to my credit profile being flagged with a dispute. Please assist urgently as I need a loan.
Helpful (0)
|Replies (0)SX
Simo X
1 reviews | Active since Jan 2020
8 Jan 2024, 14:49
Profile flagged
Dispute was resolved in my favor but my credit profile is still flagged with a dispute. I went to apply for a credit today and I was declined due to my credit profile being flagged with a dispute. Please assist urgently as I need a loan.
0
Replies (0)EM
Excellent M
1 reviews | Active since Jan 2020
7 Dec 2023, 17:15
Getting declined but up to date.
My accounts are up to date and my credit score 599 . When I apply I am told the application has been declined.
Helpful (0)
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Excellent M
1 reviews | Active since Jan 2020
7 Dec 2023, 17:15
Getting declined but up to date.
My accounts are up to date and my credit score 599 . When I apply I am told the application has been declined.
0
Replies (0)AM
Avumile M
1 reviews | Active since Jan 2020
27 Oct 2023, 11:07
EXPERIMEX SA DOESN’T TO REFUND CUSTOMERS AND THEY DONT EVEN COMMUNICATE
I did a lay-by at Experimex then I decided to cancel it so normally if you cancel the lay-by they take 10% of the money then I didn’t have a problem with that .so they said the money will reflect to me on my the following day now it’s full 5 five days I haven’t received my money .i tried to contact them on their WhatsApp line they just blue tick my messages . I’m about to loose my job because I work using my phone and I don’t have one now I’m waiting for them to refund me so that I can go and get another cellphone. I regret myself for trusting them with my money .please assist people
Helpful (0)
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Avumile M
1 reviews | Active since Jan 2020
27 Oct 2023, 11:07
EXPERIMEX SA DOESN’T TO REFUND CUSTOMERS AND THEY DONT EVEN COMMUNICATE
I did a lay-by at Experimex then I decided to cancel it so normally if you cancel the lay-by they take 10% of the money then I didn’t have a problem with that .so they said the money will reflect to me on my the following day now it’s full 5 five days I haven’t received my money .i tried to contact them on their WhatsApp line they just blue tick my messages . I’m about to loose my job because I work using my phone and I don’t have one now I’m waiting for them to refund me so that I can go and get another cellphone. I regret myself for trusting them with my money .please assist people
0
Replies (0)NN
Nodumo N
1 reviews | Active since Jan 2020
27 Sept 2023, 16:09
Experimax Canal Walk
Very bad service from Experimax Canal Walk. Called In the store sometime just after 2pm . A very rude colored lady ,dropped the call while I was still speaking. Called again ,she dropped the call again. Filthy service . I am still shocked, I'll pop in the store one of these days ,I'll know her just by hearing her voice . Thanks to the gentleman who picked the call when I called in again . Now that was great service.
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Nodumo N
1 reviews | Active since Jan 2020
27 Sept 2023, 16:09
Experimax Canal Walk
Very bad service from Experimax Canal Walk. Called In the store sometime just after 2pm . A very rude colored lady ,dropped the call while I was still speaking. Called again ,she dropped the call again. Filthy service . I am still shocked, I'll pop in the store one of these days ,I'll know her just by hearing her voice . Thanks to the gentleman who picked the call when I called in again . Now that was great service.
0
Replies (0)NX
Nonkululeko X
1 reviews | Active since Jan 2020
18 Sept 2023, 19:38
Experimax
Hello Peter this is an update on the review that I wrote on 15/09/2023 ..the manager of the store Experimax told me that his boss has reversed his decision of refunding me my money because I wrote it here.I sent him an email on 16/09/2023 asking him to give me my money back he did not respond.I bought this phone cash on 13/08/2023 the day I bought it had a thin line on the screen I showed it to the consultant but he said he did not see anything apparently when we pressed the screen it was fading, but after 2days the line was showing again.I went to the canal walk branch to report the damage but they told me I must go to the branch where I bought which is Tygervalley..I immediately called them and notify that I will be in the store they agreed.they even checked on the footage and saw that I did show the consultant what was on the phone on that day and they changed the screen but within an hour the phone could not work the touch screen.I went to canal walk again because Tygervalley is far from where I stay, they tried to help by updating the software but that did not help.I went to Tygervalley again on the following day,they changed the screen again.that screen did not even last even an hour the phone went blank lucky I was still in the mall I went to the shop again and requested for a refund,Dean the store manager said he can’t refund me and promised me that I will never have issue with the phone again and I can go to the Canal walk branch whenever I have issue with the phone and I took his word.now the phone had issues with the network,they booked it for repairs on13/09/2023 and told me that it will take 2days to be fixed.when I went to the shop after 2days the consultant told me the IT did not fetch it ,I asked for the manager they told me he’s on lunch and I must come back after an hour..that is when I got more frustrated and wrote here because nobody cared about this issue and I gave them many chances about this but still they taking advantage of me..I do not want anything to do with them I am simply asking for my R8000 back ..is it fair to be treated like this?..
Helpful (0)
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Nonkululeko X
1 reviews | Active since Jan 2020
18 Sept 2023, 19:38
Experimax
Hello Peter this is an update on the review that I wrote on 15/09/2023 ..the manager of the store Experimax told me that his boss has reversed his decision of refunding me my money because I wrote it here.I sent him an email on 16/09/2023 asking him to give me my money back he did not respond.I bought this phone cash on 13/08/2023 the day I bought it had a thin line on the screen I showed it to the consultant but he said he did not see anything apparently when we pressed the screen it was fading, but after 2days the line was showing again.I went to the canal walk branch to report the damage but they told me I must go to the branch where I bought which is Tygervalley..I immediately called them and notify that I will be in the store they agreed.they even checked on the footage and saw that I did show the consultant what was on the phone on that day and they changed the screen but within an hour the phone could not work the touch screen.I went to canal walk again because Tygervalley is far from where I stay, they tried to help by updating the software but that did not help.I went to Tygervalley again on the following day,they changed the screen again.that screen did not even last even an hour the phone went blank lucky I was still in the mall I went to the shop again and requested for a refund,Dean the store manager said he can’t refund me and promised me that I will never have issue with the phone again and I can go to the Canal walk branch whenever I have issue with the phone and I took his word.now the phone had issues with the network,they booked it for repairs on13/09/2023 and told me that it will take 2days to be fixed.when I went to the shop after 2days the consultant told me the IT did not fetch it ,I asked for the manager they told me he’s on lunch and I must come back after an hour..that is when I got more frustrated and wrote here because nobody cared about this issue and I gave them many chances about this but still they taking advantage of me..I do not want anything to do with them I am simply asking for my R8000 back ..is it fair to be treated like this?..
0
Replies (0)NX
Nonkululeko X
1 reviews | Active since Jan 2020
15 Sept 2023, 14:17
Phone
I bought iphone 11 on 13 august 2023 the issues was face i.d I didnt mind that..but when I got home I saw that the screen is damaged I went back and fought to report the issues at canal walk but they did not want to help me because I bought at tygevalley branch..they change the screen at tugervalley but it did not even last an hour it had issues again they changed it for the second time..now the phone does not pickup network they sending it to repairs when I fetch it they telling me its not sent..I told them I want my money back they must take their phone ..they dont want to ..what must I do because these people are taking me chance because of my skin colour?..
Helpful (0)
|Replies (0)NX
Nonkululeko X
1 reviews | Active since Jan 2020
15 Sept 2023, 14:17
Phone
I bought iphone 11 on 13 august 2023 the issues was face i.d I didnt mind that..but when I got home I saw that the screen is damaged I went back and fought to report the issues at canal walk but they did not want to help me because I bought at tygevalley branch..they change the screen at tugervalley but it did not even last an hour it had issues again they changed it for the second time..now the phone does not pickup network they sending it to repairs when I fetch it they telling me its not sent..I told them I want my money back they must take their phone ..they dont want to ..what must I do because these people are taking me chance because of my skin colour?..
0
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