Experimax CW - Maximum Dissatisfaction

I called on Monday morning for an appointment to have my iPhone 7 screen replaced (while I waited) only to be told by the lady that it would cost X and I’d have to call again in the afternoon to confirm if the technician was available. When I called at 16:00 I was informed that he was busy with other devices and as I wouldn’t be able to wait 3 hours I should make an appointment (I wasn’t informed in the first call that I could make an appointment), which I did for 16:30 on Tuesday.

Thankfully I had the good sense to call again to confirm my appointment only to be advised that:- a) No appointment had been made as I had to bring the phone in FIRST (why didn’t they tell me this when I called the first time) b) The technician wasn’t even in so no repairs were possible c) When I asked to speak to the manager, John Frost, I was advised that he too wasn’t in

Suffice to say I sent a message on Social Media which they didn’t bother to respond to.

I wouldn’t recommend them as if they can’t even get their admin right how are they meant to be trusted with my device.

Apple approved - well they shouldn’t be!!!!