Active since Jun 2021
This is what you will receive after paying "Kindly be advised that orders take a maximum of 14 working days as per our website from date of order. We do not provide updates, since your goods are guaranteed to reach you before the lead time period. Should we encounter any challenges in completing your order, we will notify you of same both through email and Whatsapp. Once your order is booked for dispatch you will receive an email with a tracking number with which you can track your parcel. Do also note, that we do not do delivery by appointment. Deliveries are handled by the Courier Company and is delivered at their own discretion. Thank you for supporting SOUTH AFRICAN DESI and kindest regards." That will be only the comms you will receive from them. Skip it. Shop elsewhere. I highly doubt that any of the profit on the sale has gone to The Gift of the Givers.
I had achieved a personal milestone and had moved out from my parents' home and was really looking forward to furnishing my place. Now this experience with them has soured my mood. Initially I was told I would receive my order on 24 June 2021( after ordering on 24 April 2021) and waybill number would be shared with me once the couriers collected the piece. I followed up with Rustic to request a refund on 25 June 2021. Their response - was to give me a call to let me know that I will receive my order on 29 June 2021. Given all the reviews here, I doubt that this will happen. Again I wished I had read the reviews before making the purchase but I did not. It is only fair and decent but it seems we do not even deserve that.