CR
Catherine R
Active since Jun 2021
6
Reviews
0
Industries
Reviews
6 reviews7 months ago
Desperately Unhappy Customer
Please could someone from ITAC come back to me. I have phoned all the telephone numbers that are advertisied and no one answers and I have emailed the following people daily since the 28th of July and am not getting a response: ATsoku@itac.org.za; aahmed@itac.org.za; tnangammbi@itac.org.za is there anyone else who can assist? UPS has now moved my parcel to the State Warehouse and further costs are now involved when I paid and app**** for all the permits within the 14 days. I have also travelled all the way to ITAC in Pretoria and was not allowed in and no one was available to assist and I was sent away. Please assist urgently!!!!
0 replies
22 months ago
Extremely UNHAPPY Customer
I have had the most disgusting service from We Buy Cars. I cannot even call it service because there hasn't been any. I bought a car on the 31st May 2024 it broke down within 6 working days and could not be driven. To spite about 20 phone calls, emails and WhatsApp messages I cannot get an answer from anyone at We Buy Cars when my refund will be processed. Each time I eventually get through if they do not cut me off. The Customer Care person is either sick or on leave and the next person does not know what is going on and will escalate the matter to no avail. The car was eventually collected on the 24th May 2024 by We Buy Cars and I have not heard anything since. I am at my wits end as I do not have a vehicle to get to work or money to buy another vehicle and am about to lose my job. PLEASE HELP ME!!!! I need a concrete answer from We Buy Cars as to when my money will be refunded. Before they collected the vehicle I was basically forced to write an email saying they have permission to deduct an amount of just under R 3500 for AA Rates for the mileage done on the vehicle. My expenses to date are so high due to the fact that I did not have a vehicle to drive because they sold me a damaged vehicle I think it is absolutely disgusting.
106 replies
37 months ago
Extremely UNHAPPY MTN Customer.
I received an email on the 3rd Feb 2023 from MTN advising if I apply online for the new Samsung S23 I would be one of the first to get the phone with a free S6 Tablet. After my successful online application I received a call about a week later from MTN to complete the application telephonically which I promptly did. Spent about an hour and a half with the consultant but unfortunately did not get their name. About 3 weeks passed and I had still not heard anything so I called MTN and spoke to a lady by the name of Tia who advised that there was no completed application on the system and that it had to be re-done. I spent another hour and a half on the phone going through the entire process again. On completion Tia advised she would call me back the following day to confirm if MTN could infact still supply the S6 Tablet as my online application was not reflecting. I never received a call from Tia. Two Days later I got a call from another company that sub-contract to MTN who advised me that there was no upgrade on the system. I advised them that it was definitely processed and dismissed their call. On The 9th March I called MTN to find out when I would be receiving my phone. I was told by a Bongani that my previous application was incomplete and that it still had to be finalised. I spent another hour and a half on the phone with Bongani completeing my application and was reassured by Bongani that everything was definitely done and he would call me the following day to confirm on a number I wanted to cancel and if I would infact receive the S6 Tablet with my S23 upgrade. Once again I did not receive a call from anyone at MTN. I have since phoned MTN numerous times only to be pushed from pillar to post and no way forward. On the 28th March I called MTN advising them that due to the poor service I wanted to cancel all 8 contracts I have with them only to be cut off after speaking to 5 different departments. I called again this morning to cancel all 8 contracts and after speaking to 4 different departments I was once again cut off after half an hour. I have been a customer with MTN for about 30 years and as mentioned I currently have 8 contracts with MTN. I am more than R 10 000 in advance on my payments and in all the years have never missed a payment. I have also gone into Cradlestone Mall twice to do my upgrade to no avail. Please help I am at my wits end.
0 replies
57 months ago
Brilliant Service
Went to one of my favourite places Doppio Zero at Cradle Stone Mall. The waiter we had on Saturday 21st August was not the most efficient. Food however was excellent as always. We waited about 15 to 20 minutes after we had finished with no service to get our bill. I was annoyed and stood up and went to the tills where there where other waiters and someone who I presume was the manager or owner. I asked if we could please get our bill. The manager took control and got the bill ready in record time and then took us through to the deli and gave us 4 pastries on the house and apologised for any inconvenience. He totally turned the situation around. This level of Customer service is extremely rare and I would like to commend Dopio Zero Cradlestone Mall for the way in which this was handled!
0 replies
57 months ago
Unhappy Customer
I was given a jacket as a gift in July but it is unfortunately too small. I managed to get the slip from the friend who bought it for me in May. I live 35km from Cradlestone Mall so only managed to go in to Pick 'n Pay Clothing this past weekend. I chose more items to the value of R 950 in store and proceeded to the till to exchange the jacket which cost R399.99 and was told that the jacket was now on special for R 280 so that is all I could get as a credit against the new items. I was also told that Pick 'n Pay's return policy is 30 Days from purchase. No where on the slip did it show the 30 day return policy. The ladies at the till pointed to an A4 sign on the wall behind the till displaying the 30 day return policy. I was not in the store for the original puchase so would not have seen the sign and quite honestly had I been in the store would not have noticed it anyway. My point being that you saved R 120 on the refund I was given but lost an addittional sale of R 950 and a Customer who will never return to Pick 'n Pay clothing again. Put your return policy on your till slip so Customers are aware. PS while I was in the change room my husband was standing waiting for me and 2 of your sales ladies where twerking in store playing music on their cell phones and laughing and looking at themselves in the mirror.
53 replies
58 months ago
Unable to get hold of anyone
I have been trying to get hold of DirectAxis via email and their contact numbers for about 6 months now and consistently get told they cannot take any calls and the call is ended.
53 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)