Mbalz M

No refund for no service

My experience with this hotel was very bad, I booked a hotel for my friend baby shower. Paid for the venue as well as the buffet. The baby shower was supposed to take place on the 3rd of July 2021,however because of the lockdown that didn't happen. On the 28.06.2021 after the Presidential address I sent them an email requesting a refund they refused saying that I must postpone for a later date after the lockdown, advised them I cannot as the baby is due soon. Now they are taking me from pillar to post regarding my refund.