Ruth I

I have been left stranded by Lloyds and nobody will help me

I am a pensioner am even at my old age I am resorting to social media as I have spent wat too much money on waiting to speak to the right people at Lloyds. The short story is that I am abroad and will be abroad for the next few months during Lockdown. I tried to transfer money via my normal online banking details about 3 months ago. one of the transfers was flagged as potentially fraudulent and since that I have no access to my online banking account. I keep on explaining to Lloyds that the transaction was not Fraudulent and that I need my account unlocked however they insist that I visit a branch in person. However I am abroad so this is impossible. I have spent more than £100 on phone calls to various Lloyds staff and I get pushed from pillar to post. I the meanwhile I cant make payments or access money. My credit score is in ruins, and I am defaulting on a few accounts - all due to Lloyds blocking access to MY MONEY. I am borrowing money in the absence of access to my account at a considerable interest rate! PLEASE PLEASE CAN SOMEBODY HELP!!!