Erik B

Don’t be as stupid as I was!!!

Absolutely horrible 24 month’s ever with skyfi/fibrestream. Within 24 hours of installation the problems start. After paying R3500 for installation and R700 p/m for their services I’m expecting exceptional services, but it’s far from it. Now if you where like me not having fibre in your area and sick and tired of ADSL you are most likely looking at their wireless services where you need a power beam. My advice, wait for fibre and stick with ADSL. When the weather is bad you don’t have internet, if there is load shedding at the tower mast where your signal goes to you won’t have internet because skyfi/fiberstream is to **** to get a generator to keep the mast going and the list goes on. Anyway somehow we get through 24 months and finally we have the option of moving over to fibre but definitely with a deferent ISP. Upon giving them a 30 days notice we are not renewing the contract we received a mail back stating they will come and collect all their equipment. Hold on I paid R3500 for the installation of a router a 30m cable and a power beam and when I signed up I was told upon completion of 24 month contract the equipment stays in our possession. But of course I was young dumb didn’t read the contract thoroughly stating we are only leasing the equipment. Now I’m here to warn you incase you are thinking the installation cost is fair and their services are good. Just obtain a contract from them and make sure you read it carefully and I’m sure when you are done you will make the same decision I should have if I read it thoroughly. (You’ll see it’s the most outrageous contact you will read from a ISP) I would have sticked with ADSL and all telkoms problems if I knew then what I know now. But in the end after 24 hours since notifications was given our internet was cut of completely without warning and I’m still expected to pay R700 for the month even though the contract it still valid for 30 days or 29 days now.