DC
DOREEN C
Active since Jul 2021
2
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Reviews
2 reviews53 months ago
Excellent job done by Southern Fireplaces in Fish Hoek, thank you!
I would like to thank Matthew, Kalan and the team at Southern Fireplaces in Fish Hoek for their excellent assistance in completing the unfinished installation done by The Fireplace and Chimney Co in Fish Hoek, who just never returned to complete the job in order for the fireplace to be operational. This company just ignored our requests for months and should not be operating as a fireplace installation company. Well done to all at Southern Fireplaces in Fish Hoek, very professional and efficient, and I would highly recommend them for their excellent manner and work done. Many thanks, D Carrington
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58 months ago
The worst and most dishonest service ever experienced from any service industry.
I have not ever experienced such poor service and lack of communication in all of my years of dealing with the service industry. We paid a huge deposit in mid-April 2021 and up to today, the 21st July 2021, our fireplace is still not complete. We have a unit with a faulty door catch (a complete fire hazard) and still no fireproof glass beneath the unit. We were lied to by false promises made for months, and no apologies or further communication by this company has ever been forthcoming, and even as I write this review, and with the problems that we still have with this installation, we have now had to approach another company in Fish Hoek, to assist in the completion of this installation. All I can say, is shame on you for treating your clients in this manner.
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Review Distribution
5 Star
1 (50%)
4 Star
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3 Star
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2 Star
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1 Star
1 (50%)