SF
Southern Fireplace Company Fish Hoek
Unclaimed Business
SF
Southern Fireplace Company Fish Hoek
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Pete S
1 reviews | Active since Jan 2020
5 Aug 2024, 16:38
Beware the chimney sweeping service.
I called this company to perform a chimney sweep. The crew attended and first swept from the ***l downwards as my flue has two elbows. Unfortunately the brush could not negotiate the second bend so sweeping was then commenced from inside the house. I was a bit concerned when the staff member proceeded to sweep the chimney via the fireplace without any covering to contain the soot. Needless to say, the entire lounge was covered with a fine layer of soot. That evening I tried to light a fire but the smoke would not extract so there was clearly a blockage. The next morning my neighbour contacted me to say that my ***l was hanging skew. I contacted Southern Fires and the crew came out again and this time rivetted the ***l back on ( instead of using silicone ). I tried the fireplace again that evening but it was still blocked. I gave up on Southern Fires and sent a flexible pipe up the flue myself. A mass of soot eventually descended and my fireplace was finally in working order. I believe the crew to be totally unprofessional and reckless in their duties. In Southern Fire's defence, management did offer me a full refund which I declined.
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Pete S
1 reviews | Active since Jan 2020
5 Aug 2024, 16:38
Beware the chimney sweeping service.
I called this company to perform a chimney sweep. The crew attended and first swept from the ***l downwards as my flue has two elbows. Unfortunately the brush could not negotiate the second bend so sweeping was then commenced from inside the house. I was a bit concerned when the staff member proceeded to sweep the chimney via the fireplace without any covering to contain the soot. Needless to say, the entire lounge was covered with a fine layer of soot. That evening I tried to light a fire but the smoke would not extract so there was clearly a blockage. The next morning my neighbour contacted me to say that my ***l was hanging skew. I contacted Southern Fires and the crew came out again and this time rivetted the ***l back on ( instead of using silicone ). I tried the fireplace again that evening but it was still blocked. I gave up on Southern Fires and sent a flexible pipe up the flue myself. A mass of soot eventually descended and my fireplace was finally in working order. I believe the crew to be totally unprofessional and reckless in their duties. In Southern Fire's defence, management did offer me a full refund which I declined.
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Replies (0)DC
DOREEN C
1 reviews | Active since Jan 2020
30 Nov 2021, 08:20
Excellent job done by Southern Fireplaces in Fish Hoek, thank you!
I would like to thank Matthew, Kalan and the team at Southern Fireplaces in Fish Hoek for their excellent assistance in completing the unfinished installation done by The Fireplace and Chimney Co in Fish Hoek, who just never returned to complete the job in order for the fireplace to be operational. This company just ignored our requests for months and should not be operating as a fireplace installation company. Well done to all at Southern Fireplaces in Fish Hoek, very professional and efficient, and I would highly recommend them for their excellent manner and work done. Many thanks, D Carrington
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DOREEN C
1 reviews | Active since Jan 2020
30 Nov 2021, 08:20
Excellent job done by Southern Fireplaces in Fish Hoek, thank you!
I would like to thank Matthew, Kalan and the team at Southern Fireplaces in Fish Hoek for their excellent assistance in completing the unfinished installation done by The Fireplace and Chimney Co in Fish Hoek, who just never returned to complete the job in order for the fireplace to be operational. This company just ignored our requests for months and should not be operating as a fireplace installation company. Well done to all at Southern Fireplaces in Fish Hoek, very professional and efficient, and I would highly recommend them for their excellent manner and work done. Many thanks, D Carrington
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