Gerhard B

Very bad experience

We booked for lunch at 13:00 as it was it is my son's 30th birthday. We were five adults and a12 year old. Bill was R2,945.34 Visited this restaurant many times in the past (the reason we chose it). This time around the experience was terrible. One thing to remember is to triple confirm the order and the price of whatever you order with the waiter. The mineral water bottles kept coming, without asking each time. The wine list with prices never came, yes I did ask for it, and I was only shown one bottle, that's it. My son was given a R720.00 steak, thinking he ordered a R350.00 steak, as per the menu! No confirmation of the price upfront whatsoever. The gratuity is auto included, you have no way of challenging the service as result, you pay up irrespective. When I complained about the steak order, waiter just shrugged playing stupid. Manager not open to discussion and pinned the R720.00 on "miscommunication". The name of the game in The Butcher Shop & Grill is: the buyer beware, yes, that will be you, hence my hard-earned advice to you: triple check every order and the price of all items with the waiter. Demand to see all prices. Do not think you can relax on that score. Have a thick skin just as the waiters in that establishment are known for having.