L
Lizel
Active since Aug 2021
2
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Reviews
2 reviews1 month ago
Horrific Experience
I would like to formally express my extreme dissatisfaction with the shocking level of service I received from MHC World regarding the purchase I made in the 27 January 2026 of a gas stove with a glass lid. Today's date 12 March 2026 This has been the most horrific experience I have ever had with any supplier. Firstly, the first delivery I received was the incorrect stove. Secondly, the replacement stove that was delivered was badly damaged. Thirdly, when the correct stove was finally delivered, the glass lid — which was the main reason I ordered that specific model — was missing. I immediately contacted MHC to resolve the issue, and I made it very clear that I wanted the exact stove that I ordered from your website, with the glass lid included. I was then informed that the stove I ordered had been discontinued, which is completely unacceptable, as it was still advertised on your website when I placed the order. After insisting that I receive what I paid for, I was told by the appliance manager that if I wanted to return the stove, I would have to bring it back myself — despite the fact that I live in Nelspruit, Mpumalanga, and the mistake was entirely on MHC’s side. This is unacceptable and extremely poor customer service. I was then told that you would try to source the correct stove, and if not, the stove would be collected on Saturday. Needless to say, this never happened. On Tuesday I followed up again, only to be told that the collection did not take place. I was then promised that the stove would be collected on Wednesday. Once again, nothing happened. After numerous calls, frustration, and having to raise my voice just to be assisted, the stove was finally collected on Thursday, 11 March. Now I am still waiting for my refund, and when I followed up again, I was told that your system is offline and you cannot process the payment. At this point, this is just another excuse. This entire situation shows a complete lack of professionalism, accountability, and respect for customers. Please treat this as a formal complaint. I expect my refund to be processed immediately without any further excuses.
0 replies
57 months ago
The service we received is fast, friendly and sufficient
The service we received is fast, friendly and sufficient. Keoagile and Karabo Malefatsane were very friendly and very helpful Problem got solved in just a few minutes
53 replies
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