Mishkah A

GROSS MISREPRESENTATION

GROSS MISREPRESENTATION!!!! When I purchased my polo vivo about 2 and half years ago the sales agent did not properly communicate to me exactly what my maintenance plan covers and so after the 3rd service was this only shared with me and only because I was under the impression that I needed to replace brake pads and disk and I did this out of my own pocket not knowing my plan already covers it.... To correct their own misrepresentation I was told I needed to pay in R5500 (which is more than my monthly installment!!!) which was then reduced to R3500.... firstly where the hell should I get that kind of money given we are currently in covid and finances is tight and why would I have spend money on fixing something that had I known was covered by my plan I would not have done???? I need to drive the car to get to work so needed to replace the brakes and now that it needs to be done again I first need to pay R3500, how is this fair given that my current monthly installments I am paying is already paying for this, yet they are refusing to replace unless I pay R3500, so I am driving on mercy and should my brakes fail, who will be held accountable, for certain not Barons Claremont, yet they advertise offering best quality service and value for money, WHERE IS MY DAMN VALUE...... Then the engine cover or lack thereof, the same sales rep told me it is custom that they come without a cover I even showed the text confirming this to the manager and they admitted it should have had a cover, but unfortunately there is nothing they can do about it now.... Do they know that I have rights as a consumer, clearly not, which is why I am going to take this matter further since the sales rep no longer works there so all they can say is sorry..... SORRY DOES NOT CUT IT!!!!!