BC
Barons Claremont
Unclaimed Business
BC
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Theo R
1 reviews | Active since Jan 2020
25 Feb 2023, 07:48
Selling Problematic Vehicle
It's extremely disheartening when you purchase a vehicle at Barons and they totally do not have the customers good intentions at heart. I have owned POLO GTI DSG 1.4 model for now 1 year and 2 months. The car is if not the worst buy ever, it has been to Barons 7 times, I have been given 5 courtesy cars. Meaning that car wasn't even in my possession for a month or more for repairs, on the Engine, the Gear Box, etc. The gearbox was recently repaired, not to long ago, after extensive conversations and email with the Head of Department it was apparent that they where not willing to take the car back as I asked for a refund. The message given was choose something on the lot, which was no where close to what I was driving at the time and was totally out of my price range. To make matters worse again I get stuck with this car, again it needs to get to Barons visit number 8, anyone In their right mind would absolutely lose their patience which I have. To ad insult to injury now a diagnostic needs to be paid for R1800 if I am not mistaken, and if the warranty doesn't cover the cost of the repairs we'll I as a customer needs to fork out this money. The car I bought I did research on, to say that this model is problematic is a understatement, when I brought up a refund and asked for my money back within the 6 months,I was told well the car well the car is old sir, so u should expect this type of mechanical issues _ which I replied it broke 7 times in a 6 month period. To an extent I will agree but when I car breaks so many times in a 1 year period surely Barons should come to the party and actually own up to a lemon they sold me. I would never ever set foot in Barons ever again, yes the sales market is cut throat, yes we all.need that sales for that income, but I feel I was thrown under the Buss with this purchase as they knew this was going to have major issues. I know so cause I called 3 branches before demanding my money, and all their branches said sir, no ways we would not have sold that car to you, a master mechanic infact gave me advice and also told me Theo ask your money back. Never the less, I'm.taking my car back again, tosay dissapointed,angry and literally numb, the value of a customer here was never taken into account.
Helpful (0)
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Theo R
1 reviews | Active since Jan 2020
25 Feb 2023, 07:48
Selling Problematic Vehicle
It's extremely disheartening when you purchase a vehicle at Barons and they totally do not have the customers good intentions at heart. I have owned POLO GTI DSG 1.4 model for now 1 year and 2 months. The car is if not the worst buy ever, it has been to Barons 7 times, I have been given 5 courtesy cars. Meaning that car wasn't even in my possession for a month or more for repairs, on the Engine, the Gear Box, etc. The gearbox was recently repaired, not to long ago, after extensive conversations and email with the Head of Department it was apparent that they where not willing to take the car back as I asked for a refund. The message given was choose something on the lot, which was no where close to what I was driving at the time and was totally out of my price range. To make matters worse again I get stuck with this car, again it needs to get to Barons visit number 8, anyone In their right mind would absolutely lose their patience which I have. To ad insult to injury now a diagnostic needs to be paid for R1800 if I am not mistaken, and if the warranty doesn't cover the cost of the repairs we'll I as a customer needs to fork out this money. The car I bought I did research on, to say that this model is problematic is a understatement, when I brought up a refund and asked for my money back within the 6 months,I was told well the car well the car is old sir, so u should expect this type of mechanical issues _ which I replied it broke 7 times in a 6 month period. To an extent I will agree but when I car breaks so many times in a 1 year period surely Barons should come to the party and actually own up to a lemon they sold me. I would never ever set foot in Barons ever again, yes the sales market is cut throat, yes we all.need that sales for that income, but I feel I was thrown under the Buss with this purchase as they knew this was going to have major issues. I know so cause I called 3 branches before demanding my money, and all their branches said sir, no ways we would not have sold that car to you, a master mechanic infact gave me advice and also told me Theo ask your money back. Never the less, I'm.taking my car back again, tosay dissapointed,angry and literally numb, the value of a customer here was never taken into account.
0
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tracey A
1 reviews | Active since Jan 2020
29 Jun 2022, 11:45
happy client
so i bought mt first car at barons Claremont on the 25th June 2022....wow what can i say the customers service is awesome the sales agent ( Clifford Witten) made me feel like i want to buy more cars....lol.......100 out of 100 for barons Claremont and the team....great work guys
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tracey A
1 reviews | Active since Jan 2020
29 Jun 2022, 11:45
happy client
so i bought mt first car at barons Claremont on the 25th June 2022....wow what can i say the customers service is awesome the sales agent ( Clifford Witten) made me feel like i want to buy more cars....lol.......100 out of 100 for barons Claremont and the team....great work guys
0
Replies (0)MA
Mishkah A
1 reviews | Active since Jan 2020
19 Aug 2021, 08:17
GROSS MISREPRESENTATION
GROSS MISREPRESENTATION!!!! When I purchased my polo vivo about 2 and half years ago the sales agent did not properly communicate to me exactly what my maintenance plan covers and so after the 3rd service was this only shared with me and only because I was under the impression that I needed to replace brake pads and disk and I did this out of my own pocket not knowing my plan already covers it.... To correct their own misrepresentation I was told I needed to pay in R5500 (which is more than my monthly installment!!!) which was then reduced to R3500.... firstly where the hell should I get that kind of money given we are currently in covid and finances is tight and why would I have spend money on fixing something that had I known was covered by my plan I would not have done???? I need to drive the car to get to work so needed to replace the brakes and now that it needs to be done again I first need to pay R3500, how is this fair given that my current monthly installments I am paying is already paying for this, yet they are refusing to replace unless I pay R3500, so I am driving on mercy and should my brakes fail, who will be held accountable, for certain not Barons Claremont, yet they advertise offering best quality service and value for money, WHERE IS MY DAMN VALUE...... Then the engine cover or lack thereof, the same sales rep told me it is custom that they come without a cover I even showed the text confirming this to the manager and they admitted it should have had a cover, but unfortunately there is nothing they can do about it now.... Do they know that I have rights as a consumer, clearly not, which is why I am going to take this matter further since the sales rep no longer works there so all they can say is sorry..... SORRY DOES NOT CUT IT!!!!!
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Mishkah A
1 reviews | Active since Jan 2020
19 Aug 2021, 08:17
GROSS MISREPRESENTATION
GROSS MISREPRESENTATION!!!! When I purchased my polo vivo about 2 and half years ago the sales agent did not properly communicate to me exactly what my maintenance plan covers and so after the 3rd service was this only shared with me and only because I was under the impression that I needed to replace brake pads and disk and I did this out of my own pocket not knowing my plan already covers it.... To correct their own misrepresentation I was told I needed to pay in R5500 (which is more than my monthly installment!!!) which was then reduced to R3500.... firstly where the hell should I get that kind of money given we are currently in covid and finances is tight and why would I have spend money on fixing something that had I known was covered by my plan I would not have done???? I need to drive the car to get to work so needed to replace the brakes and now that it needs to be done again I first need to pay R3500, how is this fair given that my current monthly installments I am paying is already paying for this, yet they are refusing to replace unless I pay R3500, so I am driving on mercy and should my brakes fail, who will be held accountable, for certain not Barons Claremont, yet they advertise offering best quality service and value for money, WHERE IS MY DAMN VALUE...... Then the engine cover or lack thereof, the same sales rep told me it is custom that they come without a cover I even showed the text confirming this to the manager and they admitted it should have had a cover, but unfortunately there is nothing they can do about it now.... Do they know that I have rights as a consumer, clearly not, which is why I am going to take this matter further since the sales rep no longer works there so all they can say is sorry..... SORRY DOES NOT CUT IT!!!!!
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Replies (0)MS
Mushfieqah S
1 reviews | Active since Jan 2020
14 Jan 2020, 07:37
Unethical business practice
My mom's car went for a service on 8 Jan. They swiped the card twice as the first time it was delayed even though we got an sms that it went off. A second amount went off and we've been struggling since then to get the money reversed. The amount is R4958.46. We've spoken to the manager in person. We've called. We went to them yesterday because they said we need to bring them proof. They told us they would call us yesterday but we haven't heard from them. My mom is a pensioner and this is extremely unfair on her costing money to follow-up all the time. We actually don't know what to do anymore because even the managers are not helpful. I'm wondering if they are drawing interest from the money sitting in their bank account. How unethical.
Helpful (0)
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Mushfieqah S
1 reviews | Active since Jan 2020
14 Jan 2020, 07:37
Unethical business practice
My mom's car went for a service on 8 Jan. They swiped the card twice as the first time it was delayed even though we got an sms that it went off. A second amount went off and we've been struggling since then to get the money reversed. The amount is R4958.46. We've spoken to the manager in person. We've called. We went to them yesterday because they said we need to bring them proof. They told us they would call us yesterday but we haven't heard from them. My mom is a pensioner and this is extremely unfair on her costing money to follow-up all the time. We actually don't know what to do anymore because even the managers are not helpful. I'm wondering if they are drawing interest from the money sitting in their bank account. How unethical.
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