Selling Problematic Vehicle

It's extremely disheartening when you purchase a vehicle at Barons and they totally do not have the customers good intentions at heart. I have owned POLO GTI DSG 1.4 model for now 1 year and 2 months. The car is if not the worst buy ever, it has been to Barons 7 times, I have been given 5 courtesy cars.

Meaning that car wasn't even in my possession for a month or more for repairs, on the Engine, the Gear Box, etc.

The gearbox was recently repaired, not to long ago, after extensive conversations and email with the Head of Department it was apparent that they where not willing to take the car back as I asked for a refund.

The message given was choose something on the lot, which was no where close to what I was driving at the time and was totally out of my price range. To make matters worse again I get stuck with this car, again it needs to get to Barons visit number 8, anyone In their right mind would absolutely lose their patience which I have.

To ad insult to injury now a diagnostic needs to be paid for R1800 if I am not mistaken, and if the warranty doesn't cover the cost of the repairs we'll I as a customer needs to fork out this money.

The car I bought I did research on, to say that this model is problematic is a understatement, when I brought up a refund and asked for my money back within the 6 months,I was told well the car well the car is old sir, so u should expect this type of mechanical issues _ which I replied it broke 7 times in a 6 month period.

To an extent I will agree but when I car breaks so many times in a 1 year period surely Barons should come to the party and actually own up to a lemon they sold me.

I would never ever set foot in Barons ever again, yes the sales market is cut throat, yes we all.need that sales for that income, but I feel I was thrown under the Buss with this purchase as they knew this was going to have major issues. I know so cause I called 3 branches before demanding my money, and all their branches said sir, no ways we would not have sold that car to you, a master mechanic infact gave me advice and also told me Theo ask your money back.

Never the less, I'm.taking my car back again, tosay dissapointed,angry and literally numb, the value of a customer here was never taken into account.