TV
Theo R
Active since Nov 2017
19
Reviews
0
Industries
Reviews
19 reviews3 months ago
Truworths 3rd Party Collection Services
I am extremely disappointed to once again receive a call from your third-party creditors, followed by a statement from Truworths clearly indicating that payment is only due by 4 February 2026. Despite this due date, the consultant insisted that payment must be made immediately — today or tomorrow — which is both misleading and unacceptable. Why is payment being demanded prematurely when there are no arrears? To make matters worse, the consultant’s tone was unprofessional and dismissive. The lack of basic people skills during the call left me feeling irritated and disrespected. This is now the second time I have experienced such poor service, and I will be adding this complaint to Hallo Peter to highlight the ongoing issue.
56 replies
5 months ago
Disgraceful customer treatment.
Disgraceful customer treatment. Truworths and their collection agency seem to assume every customer is a delinquent — no context, no courtesy, just robotic calls to tick boxes and update stats. The agent didn’t even know who they were speaking to. I don’t mind being contacted — but I do expect professionalism, respect, and basic customer service. This kind of treatment is unacceptable. #CustomerExperience #Truworths #DoBetter #RespectYourCustomers I am writing to express my deep disappointment and disgust at the way Truworths — and its third-party collections agency — continues to treat me as a customer. This morning, I received call demanding payment, with no context, no courtesy, and no professionalism. The consultant couldn’t even pronounce my name correctly, yet proceeded to interrogate me with questions like: • “Why did you pay late?” • “When are you going to pay again?” • “When can the next payment be expected?” The payment I made was an EFT “ that’s ill assume takes 3 working days to reflect” No introduction. No explanation. Just a cold, transactional tone that completely disregards my history and dignity. I urge you to review my credit record — it clearly reflects that I am a responsible payer. The fact that I’m being treated like a delinquent, without any effort to understand or engage respectfully, is absolutely unacceptable. This is the third time I’ve had to endure this kind of treatment. It is disgraceful how Truworths operates. For a company that claims to value its customers, your actions reflect the opposite — a lack of empathy, professionalism, and basic courtesy. I am formally requesting that this matter be escalated to senior management. I expect a written response explaining why this continues to happen, and what steps will be taken to prevent further harassment and disrespect. Your conduct is not just disappointing — it’s shameful.
0 replies
10 months ago
No Feedback for Over 3 Months – Complaint Ignored Despite
Title: No Feedback for Over 3 Months – Complaint Ignored Despite The above company has no understanding of client service, especially dealing with the elderly, since my dads initial request to the above company 3 months ago no feedback had been give. Numerous attempts even from Legal wise was made to do 2follow ups an yet they remain silent. My dad has also spoke to a few consultants, indicating the urgency of the matter, him buying 2 R 350 Vouchers and and not being reimbursed or better yet receiving the electricity for the vouchers. Its appalling to say the least, I have now lodged a formal complaint with the National Consumer Commissions.
0 replies
19 months ago
Haval Service BAD IN GENERAL !
Service and General Assistance (NON-EXISTANT) My dad is of age, over the age of 60, he purchased a HAVAL, and requesting service is shocking, I took over my dad request, to date NOT one follow up call, not one curtsey call, not a single email sent back. I sent in my dad’s car at the Plumstead Branch as NO other branches could accommodate the car for the annual covered service, and making a booking was such a headache. The car Eventually goes to Plumstead branch, I explained in detail what else is an issue. When the service was completed, they give me documents saying the car has been serviced, and well the right bulb is fused, I purchased as new bulb, as per the technician, just replace and all will be fine. (Mind you the car comes back with OIL stains on the handle, side doors and back door seriously - assume bad day – maybe the wash bay didn’t work or whichever was the case) I mail servicebookings@thorp.co.za 28/06/2024 and, I email 'info@havalmilnerton.co.za '03/07/2024 regarding the fault on the dash, to date not one person assisted. My dad then goes to N1 Haval where he purchased the car, he sits 25 minutes because I called, NO SERVICE, I called him back and said its fine rather leave clearly no one was interested. The car is still under warranty, and not a GOOD DROP of service given. To think I would have traded in my Polo GTI for the Haval GT, which will now not happen, because BARONS service has always been A1. SHOCKING SERVICE!!
53 replies
28 months ago
The experience with ...
The experience with VUYO was excellent considering my previous encounter was much to be desired, VUYO was professional and to the point.
129 replies
29 months ago
Shocking Service
I have been with the above company for many years +/- 15 years or more. Two weeks ago I requested to claim for a tyre, I would have thought that at least claiming for 1 tyre would be a quick and easy process as per the many e-mail and marketing updates I received from budget. I called budget 6 times, for one tyre, each and every time I called, the agent is well, either I assume remote working, meaning she puts you on hold (doesn’t say why, who , what ) comes back and well, we cant open your pics resend please. I then change the format, resend, as per instruction, I call again, silence, agent well, we need a pic of your car this time. The e-mail sent to me doesn’t ask for a pic of the car, I sent in all required document, shocking to say the least. From: Theo Van Rensburg Sent: Monday, November 20, 2023 2:15 PM To: Tiger Wheel and Tyre-Vaps <twtvaps@tihsa.co.za> Cc: ptarobotn <ptarobotn@tihsa.co.za> Subject: RE: POLN:777366876 CLM:09 DOC:ZZ OPER:PB16 The service is SHOCKING – WOW Please rather cancel this claim – I will again call in again – call number 7 to cancel this VALUE-ADDED service, there is 1. Zero value 2. No customer acknowledgement 3. Zero understanding of the customers’ needs 4. Zero transparency 5. No knowledge of what exactly the customers need’s even thought I explained on several occasions. 6. No proper feedback regarding certain OUTSTANDINGS 7. Lastly – ZERO CUSTOMER ENGADGEMENT / ZERO ACCOUNTABILITY
73 replies
38 months ago
Selling Problematic Vehicle
It's extremely disheartening when you purchase a vehicle at Barons and they totally do not have the customers good intentions at heart. I have owned POLO GTI DSG 1.4 model for now 1 year and 2 months. The car is if not the worst buy ever, it has been to Barons 7 times, I have been given 5 courtesy cars. Meaning that car wasn't even in my possession for a month or more for repairs, on the Engine, the Gear Box, etc. The gearbox was recently repaired, not to long ago, after extensive conversations and email with the Head of Department it was apparent that they where not willing to take the car back as I asked for a refund. The message given was choose something on the lot, which was no where close to what I was driving at the time and was totally out of my price range. To make matters worse again I get stuck with this car, again it needs to get to Barons visit number 8, anyone In their right mind would absolutely lose their patience which I have. To ad insult to injury now a diagnostic needs to be paid for R1800 if I am not mistaken, and if the warranty doesn't cover the cost of the repairs we'll I as a customer needs to fork out this money. The car I bought I did research on, to say that this model is problematic is a understatement, when I brought up a refund and asked for my money back within the 6 months,I was told well the car well the car is old sir, so u should expect this type of mechanical issues _ which I replied it broke 7 times in a 6 month period. To an extent I will agree but when I car breaks so many times in a 1 year period surely Barons should come to the party and actually own up to a lemon they sold me. I would never ever set foot in Barons ever again, yes the sales market is cut throat, yes we all.need that sales for that income, but I feel I was thrown under the Buss with this purchase as they knew this was going to have major issues. I know so cause I called 3 branches before demanding my money, and all their branches said sir, no ways we would not have sold that car to you, a master mechanic infact gave me advice and also told me Theo ask your money back. Never the less, I'm.taking my car back again, tosay dissapointed,angry and literally numb, the value of a customer here was never taken into account.
0 replies
49 months ago
Inconvenience
Client/Customer: Tamzyn Rae Le Roe (Id no: 8607080013083) Telkom Account Number: 340549938 Call Reference Number: 62344972 I have an ADSL WiFi router with a 2year contract installed since last year Feb, however for the past 2-3weeks could not get connection. After putting the device on & off, etc, I tried calling Telkom on the 25/03/2022, from my work phone and my cellphone on the following contact numbers: - 10210: doesn’t ring, call just ends - 0215553939 : doesn’t ring , call just ends - 10213: call ends, but to no avail and are no contact numbers are provided on the website either. Eventually on my 3rd attempt on the 29/03/2022 I called 10210 again, got through to Nomfundo, who logged the incident with the above call reference number. A technician: Terrence came out to my residence on the 01/04/2022, 3times and told me that the cable had been cut, as the copper was stolen and he will get a cable guy to come and replace it. Later that same day another technician by the name of Morris, came out and explained that they will not be able to replace the cables, we need to go into a Telkom branch and migrate to another device. On Sunday, 03/04/2022 I went to the Canal Walk – Telkom branch stating the above and was told by the in - branch consultant that we cannot migrate. The only option would be to cancel my current contract and take something else, however this will cancellation will cost me R807 to do!! I am extremely upset because I am paying my monthly installment however the technicians will not replace my cable.
0 replies
49 months ago
Disguestung Service
One doesnt always write very bad reviews but in this instance its totally necessary. When ones son is diagnosed with a condition and the doctors attends to him and exolainsns what medication to fetch at the pharmacy, the last thing you need is a rude pharmacist. A rude pharmacist not on one occassion but same pharmacy and the employee helping is utterly and diguestinly rude. Mind you one always gives the benefit of the doubt cause that person mite have a bad day, but what I wont tollerate is blatant rudeness, rolling of the eyes and worst getting personal. A complaint was lodged last on the clicks website regarding a pharmacist, as always a manager calls and a text book. Answer given, i know this cause i work in complaints thatwas accepted. Never the less pharmacist Ofentse Kgoadi your service is lacking, no customer centricity no mannerism zero, maybe you had a bad day maybe you today thought Fudge this client, and today was totally the wrong day. Possibly you got away with rolling you eyes and throwing shade to other's but for what its wort Clicks Pinelands will never ever see my business again,. NEIL SHAW dude....you the manager and you tried to also diffuse this lack of service by telling the mother of my child ts logicall sense to choose prescription excuse me..... You guys messed up her script used my name for a certain ij medication part one you guys where rude to her last week part 2.... And you think speaking down to her this is gonna fly..... No on our best day, pathetic service digusting none of you have any clue, i suggest an emotional. Intellegance course cause you lacking. A customer ner walks out of your pharmacy in tears.... Cause you treated and made her feel like an idiot i hope this goes viral.
148 replies
62 months ago
Pathetic Stuttafords
I dont even know where to start i settled my accoybt in 2018 years later when doing a credit rating check to apply for a bond im told i am in arrears for 4 months how in the hell. Ia that possible When i recieved confirmation of my account that had been closed So now i was declined if thsy had sent me aletter saying you closed your account but you in arrears id kinda underatand but this is just shocking
0 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (94.73684210526316%)