MS
Mushfieqah S
Active since Oct 2010
2
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0
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Reviews
2 reviews19 months ago
DSTV provides the worst customer service
They never communicate when there are issues. Trying to contact them to enquire about an issue is impossible. All you get are bots and automated messages which don't facilitate explaining what the problem is. The Stream app has been down for days. The options to select from the chat box does not even give an option to indicate that the Stream isn't working. It tells you to restart your router LOL as if the internet is the problem and not actually DSTV that is the problem.
53 replies
76 months ago
Unethical business practice
My mom's car went for a service on 8 Jan. They swiped the card twice as the first time it was delayed even though we got an sms that it went off. A second amount went off and we've been struggling since then to get the money reversed. The amount is R4958.46. We've spoken to the manager in person. We've called. We went to them yesterday because they said we need to bring them proof. They told us they would call us yesterday but we haven't heard from them. My mom is a pensioner and this is extremely unfair on her costing money to follow-up all the time. We actually don't know what to do anymore because even the managers are not helpful. I'm wondering if they are drawing interest from the money sitting in their bank account. How unethical.
0 replies
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