DS
Deidre S
Active since Aug 2021
3
Reviews
0
Industries
Reviews
3 reviews29 months ago
Good service received
Had a very good experience with their online service delivery. Ordered a high quality lens and received in about a week, with no problems. Would recommend giving them a call and confirming stock availability at supplier and delivery time frame, prior to ordering.
0 replies
56 months ago
Trust restored
This review relates to my general experience with our recent claims process. We had difficulty with accurate communication and struggles to get through for follow-up. I did lodge a formal complaint, and in this regard Old Mutual was top notch. A resolution officer contacted me very quickly and the matter was investigated and speedily resolved. I would still recommend their services.
53 replies
57 months ago
Is this the norm?
My goodness, the staggering amount of complaints about Old Mutual's untrustworthy processes and poor client communications just blew me away. It didn't even occur to me that such a power brand would be so inefficient, until I was confronted with the reality of it. I filled a claim on 04/08/21, in branch, and was told that all paperwork was in order. I was given a timeline of 10 working days for processing. I called on 17/08/21 to verify that everything was on track and was assured that it was and that it will be completed on time. The specified date of Thursday 19/08/21 came and went. I followed up on Monday morning 23/08/21 and was told by the consultant that there had been an internal payment processing issue and that she had escalated the claim and funds will be released manually. She apologized profusely and then assured me that it would be done that day. Low and behold nothing happens. I called again this morning 24/08/21 only to be told that the claim was not escalated as I had been told and no further processing had taking place yet. When I asked that the call recordings be reviewed, I was told that there are no logged recordings or notes from the previous consultants. The consultant I spoke to today, once again said that the claim was NOW escalated and will be finalized today and confirmation emailed. As yet NOTHING. It is also worth mentioning that I've spent almost two hours on hold trying to get through on your query line and have been cut off twice after holding for more than 20 minutes. Surely you can do better?
53 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
1 (33.333333333333336%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)