Bishop H

BAD CUSTOMER SERVICE

Hello Peter, My BMW X5 had a brake down in orchards 5 months ago, my machenic assist me from Bakwena Motors and CV Master organise a Tow Truck to come fetch my car and was Towed into there workshop. CV master were the authorized machenic to work on vehicle. My car was at there workshop for almost 2 months after numerous calls to check how far there were with the vehicle. The Manager Johan lied to me saying that they already start working on the vehicle. After a long waiting period I went there in person on the 8 March 2021 to know what is happening to find out they have not working on my vehicle. I was very furious and upset with there bad services as a client that have insurance on my vehicle. They arrange another company to work on my car and the vehicle was taking there by 1 of CV Masters drivers and I was escorted by the assistant manager to RK Auto. My service book, ensurance policy got lost in the process and no one wants to take responsibility for poor service delivery. I'm very unhappy with there services and I believe I'm not the only unhappy customer.