Chauke P

Cold showers and a sleepless night!!

Visited the hotel 2021/08/27 and there were people who made a noise 2 doors down from the room I was in. They were 5 occupying a 2 sleeper room, drunk and disorderly. Security was called 2 times but when they left those people just kept on making a noise and worse they had had a portable speaker and played music very loudly till 5:00am the next morning. Security did nothing about it!!! The worst was that from the time of checking in till check out the was no hot water. I showered with cold water that evening and in the morning I called reception and they promised to send a maintanance guy to come up and check what was wrong, instead a lady that introduced herself as the housekeeping supervisor came opened the tap for close to 10 minutes but still the water was cold then she said it’s “Sunday the maintenance guys phone is off and she’s not sure if he will come in” It was another cold shower for me again!!!! The bed was made up only with 2 sheets and a blanket in between. Not a duvet or a at least a comforter. It was so irritating fixing and trying to keep everything on. On checking out I requested to speak to the manager and I was told that the manager was in a meeting and will be back after 12:00, I can wait which I decided against because I had other commitments for the day. I got a call around 14:00 from reception saying the manager is not in still and sends their apology but will call me around 18:00, as if.... Till now I have not heard anything from the manager!