Ilana S

Terrible after-sales service from Electrocall

This company is absolutely pathetic at after-sales service. I placed an order and paid for my replacement fridge door over two months ago and have yet to get confirmation of when they will deliver or install this door. Twice their installers phoned on the day that they wanted to come to my house without prior arrangement. One of those days was even a public holiday. Neither of the telephone numbers is ever answered and my emails are never responded to. I have no way of following up with anyone on where my paid-for door is nor when it will be installed. I can't believe that Bosch could use this company, as their after-sales agent. It is a disgrace!