Stephanie B

Poor service

Visited the practice in Vredenburg for consultation 29/6/21. Upon date of arrival of scheduling appointment, patient asked the Receptionist/Admin what the fee will be, whereby she verbally (no quote issued or signed) said it will be around ± R5000. Whereby it was emphasized and asked to confirm with medical aid will they cover the said amount of R5000. She confirmed with the medical aid and told patient aid will cover the amount (±R5000) given by her. There were no other costs given to him. Afterwards received account of R15 382, for procedure done, medical aid covered R5 343, and patient now liable for the rest. Mails send to accounts dept, calls made, practice visited, "now playing the he said she said"