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Horrified experience at One Stop Value Mart Mall of the South

Terrible experience at one stop value mart. Bought a kids costume on 12/09/2021 upon opening the item it was torn. Took it back on 13/09/2021 and the owner and Manager Jasmine refused to exchange although they have a 7 day exchange policy. The owner is rude with no customer etiquette. Pointed his finger to get his point through. I encourage everyone not to support such stores that do not respect their customers. Finally left the item behind and walked out with no refund or exchange. Unaceptable behavior absolutely disgusting!!!