Duncan M

Solar UPS Electric - no delivery and still waiting for refund of R10k

on 28 July I purchased two OmniPower Sealed Batteries from UPS Solar and was advised they would be delivered on 3 August. This delivery date was revised to 5 Aug - the delay explained by positive covid test results (after much back ground investigation it turns out the stock was never delivered to the courier company...) On 19 August I was advised the batteries were damaged in transit that a full refund of R10k would be processed as these were the last two units in stock. I signed the credit note and confirmed my bank details that day. After numerous emails and unanswered called the Accounts Department finally confirmed the refund will be processed with the month end payment run and should be in your bank account before 3 Sept. It is now 14 September and I am still waiting for the funds. I have escalated this 3 times. It has been incredibly frustrating getting hold of anyone at UPS Solar. The phone lines are never answered and emails seldom returned. I would strongly advise NOT to do any business with this company. Throughout this process I have been patient and polite and am now very concerned that I will not get my money back. This has been a frustrating and stressful experience. I need the refund so I can order through a more reputable supplier.