Fatima M

Terrible experience and rude GM

Awful awful experience. Would Never recommend or visit again! I HAVE ALWAYS STAYED AT RADISSON HOTELS EVERYTIME I TRAVEL, EVEN IF IT’S A SMALL GATEWAY, BUT TODAY I HAD THE WORST EXPERIENCE OF MY STAY, 1st TIME STAY AT THE RADISSON GAUTRAIN AND THE GM WAS UNBELIEVABLE AND RUDE. CHECKED OUT BEFORE TIME, ABSOLUTELY ANNOYED BY THE MANAGEMENT AND SERVICE. WHEN I COMPLAINED ALL I GOT FROM THEM WAS A TURN DOWN IN MY ROOM “USING SOME OF MY ROSES” AND NO FEEDBACK, WHEN I BRING IT TO THEIR ATTENTION.. I WAS TOLD THEY’LL REPLACE ME WITH A BUNCH OF ROSES AND NOTHING MORE THEY CAN DO.. NOT EVEN GETTING A FULL REFUND AND I HAVE JUST STAYED A DAY.. I DID ASK FORY FULL REFUND WHEN THE GM ASKED WHAT CAN I DO TO MAKE IT RIGHT AND HE SPOKE LOUDLY AND RUDE SAYING I DISRESPECTED HIM FOR ASKING FOR REFUND. We left in tears and sad, I would never stay there again or would NOT recommend this particular BRANCH No one must be treated like they way we were.