Peter T

Expect the worst customer service from Urban Blue!

I have had discussions with the owner Carl Putzier ,the owner of Urban Blue, in connection with the repair and functioning my ITS Heat Pump. Urban Blue installs and repairs ITS heat pumps. In both instances he was very aggressive over the phone, hardly let me get a word in. The last call was the same with him slamming the phone down on me. In my 40 years in business I cannot recall ever being treated this way. So I reverted to the chief technical person of ITS itself, (the Heat Pump Manufacturer), whose name is Stefan. We had a respectful discussion in which he took the time to explain and sort my problem and my understanding. Actually a pleasant interaction which contrasted dramatically with that of Carl Putzier of Urban Blue. Carl Putzier should never be exposed to customers. If you need a heat pump or solar installation or service of any kind, avoid this company.