Siphiwokuhle M

Potential Breach of Consumer Protection – Upfront Loan Application Fee

I am writing to formally lodge a complaint regarding the R98 fee I was charged merely to “assist with finding a loan.” I find this practice both unreasonable and misleading. I was charged an upfront fee despite there being no guarantee that I would qualify for a loan, nor any assurance that a lender would approve my application. Luckily I declined the debicheck. Charging consumers simply to apply or be “assisted” in searching for credit places all the financial risk on the consumer, with no tangible outcome guaranteed. From a consumer protection perspective, this feels highly unfair and exploitative, particularly given the financial vulnerability of individuals seeking loans. Furthermore, kindly look into your customer service training as the call agent I encountered had a very matter of fact tone which comes across as rude and dismisive. One can state facts without being dismissive.