Rozelle A

Unfair treatment

The weekend before our stay, I was hospitalized with respiratory problems during my pregnancy. I had to stay in the hospital for the whole week. Even though we sent the hospital confirmation this accommodation refused to change our dates or refund us. This is against the Ombudsman ruling on travel that say you should give a credit to the member. We were very happy to change our dates and not insist on a refund but they declined our request for a credit or a refund. This is not fair treatment and you should be aware that if you have a real life threatening emergency, the owners will not care and still take your money.