AB
AfriCamps Boutique Glamping
Claimed Business
AB
AfriCamps Boutique Glamping
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
5|1 Reviews
May '25 - Apr '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About AfriCamps Boutique Glamping
AfriCamps Boutique Glamping has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked AfriCamps Boutique Glamping across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Simon M
1 reviews | Active since Jan 2020
27 Aug 2025, 10:37
Great service and experience
Africamps @ Milroho was absolutely stunning. The guests (Iain & Renee) were friendly and welcoming; the tents were beautiful and had everything that one can ask for. Beautiful views with an even better hiking trail. I would definitely recommend the Milroho lodge for your glamping experience. Can't wait to go again.
Helpful (0)
|Replies (0)SM
Simon M
1 reviews | Active since Jan 2020
27 Aug 2025, 10:37
Great service and experience
Africamps @ Milroho was absolutely stunning. The guests (Iain & Renee) were friendly and welcoming; the tents were beautiful and had everything that one can ask for. Beautiful views with an even better hiking trail. I would definitely recommend the Milroho lodge for your glamping experience. Can't wait to go again.
0
Replies (0)CS
Craig S
1 reviews | Active since Jan 2020
13 Jun 2024, 08:33
Aafricamps ***** cancellation policy
I booked a month ago to take my kids glamping but due to unforseen circumstances, I had to cancel, and this is where the problem came in.... Africamps T&C's state that if you cancel within a month or 30 days of booking, you lose 100% of your full booking fee. If you cancel 90 days before your arrival date, you forfeit 50% of your booking total, and if canceling 999 days before your arrival (not sure who plans holiday 3 years in advance) you forfeit 25% of your booking total. And in my case I'd paid a deposit of R1910 and thr balance of a further R1910, totalling R3820. The woman Andrea proclaimed to be so "accommodating" and "gratious" but would not budge. She was anything but that, however manyained a very passive agressive stance towards me which was highly patronising and unhelful. Hersolutuon was to suggest to opening the nights I booked up for resale and has allowed me to keep the booking, and if the resale is successful, to allow me to book at a future stage. But , because of the incredibly unfair cancellation cause and total disregard of the rights of consumers and the CPA, I really don't want to give them the benefit of having my business, even if they feel like they have "bent over backwards". Added to this their cancellation policy goes completely against clause17.4 of the consumer protection act which i sent them an exerpt from. I have reported Africanps to the CPA commission amd will share this complaint on TripAdvisoras well to outline my disappointment. The irony of course, is that if I had decided not to attendq my original booking, they would have taken my money anyway (100% of it so R2820) and rebooked the nights, thereby claiming the benefit of effectively 2 bookings over the same period for the same accommodation. I would seriously caution against using Africamps, unfortunately I cannot comment on their actual camp and facilities, but if my initial introduction to their business is anything to go by, I definitely won't be attending any one of their camps on principle, ever! What they fail to relaise is that businesses such as theirs are not bound to their clients via their own T&C's, otherwise we'd have mayhem and no gold standard to rely on. They are bound to adhere to the CPA and its rules and regulations, because this forms the gold standard of how consumers have a voice and are to be treated. So sad that they chose to take this route. I would have issued a 0 star rating but unfortunately this platform doesn't accommodate a 0% rating. Craig - Durban North
Helpful (0)
|Replies (0)CS
Craig S
1 reviews | Active since Jan 2020
13 Jun 2024, 08:33
Aafricamps ***** cancellation policy
I booked a month ago to take my kids glamping but due to unforseen circumstances, I had to cancel, and this is where the problem came in.... Africamps T&C's state that if you cancel within a month or 30 days of booking, you lose 100% of your full booking fee. If you cancel 90 days before your arrival date, you forfeit 50% of your booking total, and if canceling 999 days before your arrival (not sure who plans holiday 3 years in advance) you forfeit 25% of your booking total. And in my case I'd paid a deposit of R1910 and thr balance of a further R1910, totalling R3820. The woman Andrea proclaimed to be so "accommodating" and "gratious" but would not budge. She was anything but that, however manyained a very passive agressive stance towards me which was highly patronising and unhelful. Hersolutuon was to suggest to opening the nights I booked up for resale and has allowed me to keep the booking, and if the resale is successful, to allow me to book at a future stage. But , because of the incredibly unfair cancellation cause and total disregard of the rights of consumers and the CPA, I really don't want to give them the benefit of having my business, even if they feel like they have "bent over backwards". Added to this their cancellation policy goes completely against clause17.4 of the consumer protection act which i sent them an exerpt from. I have reported Africanps to the CPA commission amd will share this complaint on TripAdvisoras well to outline my disappointment. The irony of course, is that if I had decided not to attendq my original booking, they would have taken my money anyway (100% of it so R2820) and rebooked the nights, thereby claiming the benefit of effectively 2 bookings over the same period for the same accommodation. I would seriously caution against using Africamps, unfortunately I cannot comment on their actual camp and facilities, but if my initial introduction to their business is anything to go by, I definitely won't be attending any one of their camps on principle, ever! What they fail to relaise is that businesses such as theirs are not bound to their clients via their own T&C's, otherwise we'd have mayhem and no gold standard to rely on. They are bound to adhere to the CPA and its rules and regulations, because this forms the gold standard of how consumers have a voice and are to be treated. So sad that they chose to take this route. I would have issued a 0 star rating but unfortunately this platform doesn't accommodate a 0% rating. Craig - Durban North
0
Replies (0)DN
Dennis N
1 reviews | Active since Jan 2020
27 Oct 2022, 14:15
Most amazing luxury tent and hot tub experience
Did a quick stopover in the Natal Midlands on our way to South Coast from Joburg. Booked in at Africamps Gowan Valley KZN. Now ..I must say... what a lovely surprise. Got there in the dark, not knowing what to expect...everything was neat and tidy. Best of all..the hot tub had been switched on and was a delight for the family after the long drive in the car. Woke up to the most amazing view of lush green fields and forests. Each tent is spaced far enough away from the next to afford you all the privacy you may require. Sleeps 5 on 2 big King size beds and a double. (the second bedroom has a double bunk. The bottom bed is a king and the top is a double). Highly recommend this as a place to stop at. Ps. half the price of anything else in the area.
Helpful (0)
|Replies (0)DN
Dennis N
1 reviews | Active since Jan 2020
27 Oct 2022, 14:15
Most amazing luxury tent and hot tub experience
Did a quick stopover in the Natal Midlands on our way to South Coast from Joburg. Booked in at Africamps Gowan Valley KZN. Now ..I must say... what a lovely surprise. Got there in the dark, not knowing what to expect...everything was neat and tidy. Best of all..the hot tub had been switched on and was a delight for the family after the long drive in the car. Woke up to the most amazing view of lush green fields and forests. Each tent is spaced far enough away from the next to afford you all the privacy you may require. Sleeps 5 on 2 big King size beds and a double. (the second bedroom has a double bunk. The bottom bed is a king and the top is a double). Highly recommend this as a place to stop at. Ps. half the price of anything else in the area.
0
Replies (0)AB
Avril B
1 reviews | Active since Jan 2020
9 Oct 2021, 14:38
5 star AfriCamps glamping experience
From the moment we arrived at AfriCamps (Pongola Nature Reserve) we felt welcome and at home. The staff, especially Loraine and Sipho, went above and beyond to ensure our stay was relaxing. Our first experience of 'glamping' will not be our last and we look forward to visiting some of the other AfriCamps sites.
Helpful (0)
|Replies (0)AB
Avril B
1 reviews | Active since Jan 2020
9 Oct 2021, 14:38
5 star AfriCamps glamping experience
From the moment we arrived at AfriCamps (Pongola Nature Reserve) we felt welcome and at home. The staff, especially Loraine and Sipho, went above and beyond to ensure our stay was relaxing. Our first experience of 'glamping' will not be our last and we look forward to visiting some of the other AfriCamps sites.
0
Replies (0)RA
Rozelle A
1 reviews | Active since Jan 2020
6 Oct 2021, 14:28
Unfair treatment
The weekend before our stay, I was hospitalized with respiratory problems during my pregnancy. I had to stay in the hospital for the whole week. Even though we sent the hospital confirmation this accommodation refused to change our dates or refund us. This is against the Ombudsman ruling on travel that say you should give a credit to the member. We were very happy to change our dates and not insist on a refund but they declined our request for a credit or a refund. This is not fair treatment and you should be aware that if you have a real life threatening emergency, the owners will not care and still take your money.
Helpful (0)
|Replies (0)RA
Rozelle A
1 reviews | Active since Jan 2020
6 Oct 2021, 14:28
Unfair treatment
The weekend before our stay, I was hospitalized with respiratory problems during my pregnancy. I had to stay in the hospital for the whole week. Even though we sent the hospital confirmation this accommodation refused to change our dates or refund us. This is against the Ombudsman ruling on travel that say you should give a credit to the member. We were very happy to change our dates and not insist on a refund but they declined our request for a credit or a refund. This is not fair treatment and you should be aware that if you have a real life threatening emergency, the owners will not care and still take your money.
0
Replies (0)NS
Nosihle S
1 reviews | Active since Jan 2020
8 Sept 2021, 18:37
Inappropriate treatment
We were utterly appalled by the way we were threated during our stay, the whole experience was not pleasant at all. Firstly the way we were spoken to was just very disrespectful, we were told we were making noise and some people actually cancelled their stay because of us but no proper communication was made to make us aware and minimize our noise levels. We were then forced to pay for what was supposedly refunded to those tenants that left. Our entrance was blocked and we could not have access to the premises up until payment was made.
Helpful (0)
|Replies (0)NS
Nosihle S
1 reviews | Active since Jan 2020
8 Sept 2021, 18:37
Inappropriate treatment
We were utterly appalled by the way we were threated during our stay, the whole experience was not pleasant at all. Firstly the way we were spoken to was just very disrespectful, we were told we were making noise and some people actually cancelled their stay because of us but no proper communication was made to make us aware and minimize our noise levels. We were then forced to pay for what was supposedly refunded to those tenants that left. Our entrance was blocked and we could not have access to the premises up until payment was made.
0
Replies (0)