Tauriq P

Active since Oct 2021

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4 reviews

3 months ago

Paying for a Service I Can’t Use & Being Ignored When I Need Help

I am extremely frustrated and disappointed with how my account has been handled. My account went into arrears due to a debit order not being processed on time—something that was not entirely within my control. I immediately tried to resolve the issue by contacting the company and requesting a payment arrangement so I could bring my account up to date. Instead of receiving assistance, I was told that I cannot freeze my account unless it is fully paid up. This has left me stuck in a completely unfair and unrealistic situation—a vicious cycle where I am expected to keep paying, yet I’m not given any flexibility to recover financially. This has now put me under unnecessary financial strain. What makes this even worse is that I am unable to access the gym at all. Every time I attempt to use the facilities, I am denied entry because my account is in arrears—yet I am still being charged for those same months. I am essentially being forced to pay for a service I am not even allowed to use. On top of this, the communication has been extremely poor. Despite multiple attempts to get assistance, and even after someone initially contacted me to help, there has been no follow-up and no resolution. However, when it comes to collecting payment, there is no delay. I receive calls reminding me of what I owe, but when I need assistance, I am ignored. This one-sided treatment is completely unacceptable. Customers should not only matter when it’s time to pay. At this point, I feel frustrated, financially impacted, and completely let down. I would strongly urge the company to address both their billing practices and their lack of customer support.

3 replies

Hyundai Milnerton

11 months ago

Incompetency on after service

My experience with Hyundai Milnerton has been riddled with broken promises, poor communication, and a complete lack of accountability. From the moment I drove off the lot, the aftersales support has been nothing short of disappointing. I was clearly told that my first payment would be due in December, yet the bank expected payment in November. This miscommunication forced me to restructure my deal, which negatively impacted both my credit score and my name. When I raised the issue with the dealer principal, I was told—quite bluntly—that it was my fault for signing without reading the agreement. While he offered to try and assist by requesting half the payment from head office, he had little confidence it would be approved. I understood that—but after I sent a detailed email outlining my experience, I never received any follow-up. That silence alone made me lose all trust in the dealership. To make matters worse, the financial manager confirmed that the first payment was indeed supposed to go off in December, yet the signed agreement said otherwise. This inconsistency only added to the confusion and frustration. About 10–11 months into owning the car, I noticed the paint on the boot peeling and bubbling. Upon closer inspection, it was clear that the paint job was substandard—some areas had only a single layer of paint. While I understand the car is second-hand, a pre-approved vehicle should not show such deterioration in under a year. Then came the service plan debacle. I discovered that the plan added to my deal only kicks in after 150,000 km—yet the car was sold to me with just 57,000 km on the clock. That makes no sense, especially since vehicles are typically serviced annually. After expressing my frustration, I was told the plan was incorrect and that they’d book the car in the next morning and arrange a shuttle to take me home. When I arrived, it became clear that no booking had been made. No one had initiated the process to amend the service plan, and I had to send an email myself to authorize the change. The shuttle situation was equally chaotic—the driver seemed unaware that I needed a lift, and I was left to figure things out on my own. Thankfully, my workplace was nearby. Overall, this experience has been marked by a serious lack of transparency, professionalism, and basic customer care. I would not recommend Hyundai Milnerton to anyone looking for a dealership that values its clients or stands by its commitments.

0 replies

Budget Insurance

22 months ago

It's was easy and very informative, Michayla Ramouther was efficient and effective in assisting with a payment that I had to make and she made sure to call me back to confirm that payment was received

It's was easy and very informative, Michayla Ramouther was efficient and effective in assisting with a payment that I had to make and she made sure to call me back to confirm that payment was received. Top dollar service

1 reply

Capitec Bank

59 months ago

Lack of Communication

Capitec has delivered poor service with regards to assisting me with a loan. I have tried to get into contact with them a numerous amount of times but they keep redirecting me to automated voice messages and tell me their consultants are too busy. They have started the process but i have not been able to go further for the past week now.

1 reply

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5 Star

1 (25%)

4 Star

0 (0%)

3 Star

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2 Star

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1 Star

3 (75%)

Tauriq P

Reviews

Paying for a Service I Can’t Use & Being Ignored When I Need Help

Incompetency on after service

It's was easy and very informative, Michayla Ramouther was efficient and effective in assisting with a payment that I had to make and she made sure to call me back to confirm that payment was received

Lack of Communication

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