David W

Customer Satisfaction still matters!

Some time ago my wife and I were in Clarens and, as we always do, we had a beer at the Clarens Brewery and ordered 3 cases of their fantastic product to take home. When we opened some of the stout that we took home, we found that it was flat. When I called the brewery and spoke to Natalie, she apologised, explaining that a problem had occurred with a regulator which affected some of their products. She offered to refund me for the flat beer, and asked for my banking details. When the refund was received I found that the amount deposited was not only for half of the consignment, which was flat, but for all three cases. I feel that this dedication to customer service must be lauded as it is not often that one comes across this kind of commitment to customer service these days.