SP
Sanjay P
Active since Oct 2021
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
Pharmacy masquerading as Dischem
At the OR Tambo International Airport in Johannesburg, outside the Terminal A security check in area, there is a pharmacy that cannot be missed. On its entrance, a big display saying "Dischem Pharmacy" greets you. If you think it is a Dischem Pharmacy retail outlet or a franchised outlet, think again. IT IS PRIVATELY OWNED and the staff would not provide any details of its owners. Fair enough!! The problem is that this outfit who also display the name "Transit Pharmacy" on the side in very small lettering, takes advantage of the good name and reputation of the brand Dischem. Their prices are their own, they do not recognize the Dischem Benefit Card and unlike Dischem, do not sell certain OTC type medicines like Myprodol less than the pack size (in this case 30 tablets). A regular Dischem pharmacy would charge nationwide Dischem prices, honour their own store card and gladly sell you 10 or 15 Myprodol tablets if you do not want the full box of 30. The problem does not end here. While I had this awful experience of buying a full pack at inflated prices instead of 10, nearly two years ago (even more probably), I brought this to the attention of Dischem via a call to their Customer Care Line more than an year ago. The agent thanked me for bringing the matter to their attention, was non-committal about her being personally aware of the outlet. I left the matter there. Lo and behold, on 02 Jan 2026, as I was seeing off family, I see that signage again!! So, in the last more than 13 odd months, Dischem has not found it necessary to take any action in in the matter. Action to protect their name and the goodwill associated with their brand. It appears that they do not want to !! probably they are also enjoying the benefits of taking a percentage off the revenue of the outlet as royalty for use of their name. And who suffers - gullible customers, who walk in thinking it is their favourite or second favourite (if you are a Clicks customer) pharmacy, and are forced to pay for last minute purchases as there is nowhere else to go!! Quite a cosy relationship, I must say. For the customer? who's bothered!
0 replies
8 months ago
unacceptable conduct
Avalon Group which owns and runs the Cine Centre cinemas in the country has a rule which is not only discriminatory but also ********. The full ticket price is currently R99 and they provide a discount off this price to pensioners. That is a good gesture that pensioners pay R70. However, the condition is that the senior citizen must have a Smart ID. That is to say that they DO NOT recognize the 13 digit bar coded ID that has been issued by Home Affairs. The lame excuse is that the machine does not recognize the old IDs. Is this conduct not arrogance and discriminatory? is it not a wilful disregard of the laws of the land? A call to the HO at 031 368 2007 last Thursday (31 July 2025) was attended to by a Ms Pearl who immediately herself labelled the practice "unacceptable". However, she could not pass on the phone to any senior person because the only senior person, a Mr Logan who is Senior Manager works only till 14:00hrs. He leaves his work phone behind and does not answer emails. He also does not have a set start time so the request to ask him to call me back on Friday did not happen. Ms Pearl was again requested that he phone me on Saturday (he does work Saturdays!!) but till the time of writing this review there has been no attempt to call me. She did say however, that she did check and the rule in place is indeed that only Smart ID cards qualify. When prompted that I would like to speak to someone higher than Mr Logan, it was said that Mr AB Musa the Managing Director, who is currently not in Durban is the only one. Ms Pearl knows my number and can easily arrange that Mr Logan or Mr Musa return the courtesy and explain why this rule? They also have another inexplicable rule - one can only use their Gift Card to buy the cinema ticket. But if you want a soda and popcorn, you must pay cash or card!! any guesses why?? BECAUSE the machine does not recognize the Gift card or to say that payment via Gift Card is not an option for buying refreshments. THEY REALLY HAVE OUT OF THE WORLD RULES!! While this second rule is an unnecessary inconvenience and frankly counter intuitive, it is the first matter that seriously needs to be investigated by the relevant authorities and any regulator and even by Home Affairs. After all, the possession of a Smart Card ID is not in the hands of citizens. It is issued by the Government and not every citizen has yet been issued with a Smart Card ID. To therefore disregard an existing Govt. issued document, that is otherwise, acceptable everywhere in the country (and in some cases even outside the country) only shows the respect and regard that Avalon Group has for the senior citizens of this country. This arrogance goes up several notches when there is no attempt to call back and provide remedial action.
0 replies
29 months ago
Shocking dishonest behaviour from Carrol Boyes store in Sandton City.
I found out recently much to our absolute disgust and dissatisfaction that employees at Carrol Boyes do not keep their word and are frankly dishonest to the core. We had a credit note which had been validated and last year when we rechecked at the Sandton City Store, the concerned employee (Sheila) confirmed that the credit was still valid and insisted that we must safeguard that document (credit note) wherein she had signed and dated the credit. On enquiring that the credit is dated, she reiterated that as soon as we are ready to make a purchase the credit would be honoured and repeated that the document in my possession was sufficient. Lo and behold we visited the store last month to make a purchase. She was not present on that day (Saturday) but a colleague confirmed the signature. When we asked that the credit amount be reduced from the purchase, the store manager or supervisor (whosoever she was) started making excuses - Saturday, Operations staff not available, cannot reach Finance people etc. etc. come back on Monday etc. etc. When we insisted that some contact be made with the person who can take a decision, and having waited in the store for a better part of one hour, was informed that the date of Sheila's signature is old. They simply refused to accept and honour the credit. When we said that we can come back again on Monday and speak to Sheila, we were told that Sheila cannot take the decision and the person who has just informed that the store will not honour the credit note is the decision making authority. So much for Sheila's commitment and that of the store. I believe that the culture at any organization is directed from the top, the tone at the top. Such an established business and have to resort to dishonesty to make a gain of R490 which was the value of the credit note. Maybe the staff and employees of Carrol Boyes will get a good Christmas bonus because they have made a profit of R490 for the company!! Or maybe the shareholders will get a huge dividend because their annual profit would have increased by R490!! Either way, we are wiser from this incident and have decided NEVER EVER to step into a CARROL BOYES store and spend even a cent of our hard earned money. All our friends have also been shocked when we told them of the store's approach and attitude. Not that we would influence anyone else's decision, but we will never speak good of CARROL BOYES organization. I am not sure whether Ms Carrol Boyes would have herself appreciated her staff's behaviour. Perhaps not; who knows? But for sure, the legacy is not one that she would be proud of. We may have only spent between R5-10k in the store in the last couple of years and perhaps R20-25k in the last decade or so; but for sure not a cent more.
129 replies
36 months ago
Ignoramus Spec Savers
We had a bad experience with Spec-Savers Mall of Africa outlet last Saturday, 22 April 2023. They are an ******** crowd who have not been trained by Discovery Health on the WELLTH Fund and how it operates. Worse, they do not even want to get information and guidance from a potential customer and dont mind losing the business. Perhaps Discovery does not feel that they are rendering any value anyway, and is the reason why they have not given training to the staff at Spec Savers. Discovery maintains that they have provided adequate training to all those who are connected in the health care industry in SA. We will never visit this brand again for our needs
53 replies
55 months ago
Incompetence and arrogance
This is a request to all Nedbank customers to examine their 2021 IT3 certificates carefully. The bank has issued incorrect certificates and I have been struggling for the last 4 months to get correct certificates issued. This has affected all account holders in my family. The bank takes its TV advert very seriously. The ad states that the bank takes your money seriously. And they have seriously taken away our money !!! We have deposits with the bank but the certificate shows ZERO balance. Bank's response is pathetic and the only reply I have been receiving is that the matter is being looked into and will be resolved. This is also affecting the filing of our income tax returns. Regretable that the Bank's IT systems are flawed and cannot fix the mistake even after 4 months. Even more disturbing is that such a mistake ocurred in the first instance. And this is one of the big banks !! Shameful.
0 replies
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5 (100%)