BM
Boitumelo M
Active since Oct 2021
2
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2 reviews40 months ago
unfair deductions on the deposit
I was a good tenant for 2 & half years from during the hard lock down. I paid my rent timeously without any excuses. When I moved out, the agency is coming up with hideous things that they want to charge . A chip on the door is costing me over R700 to fix. Thats buying a new door. A small scratch on the wall ( i wish i could post pictures) is costing me over R800 to fix. This is excluding transport. After spending a fortune to find someone to paint the place before I vacated the property and fixed some of the areas that was natural causes due to the water damage that is experienced by all units in the complex. I moved out on the last day of November 2022 and still waiting for my deposit to be paid, due to an employee who arrogantly says she forgot to send my details to finance to pay. It is now the 3rd January 2023 and wondering when will I be paid back my deposit. see breakdown of my deposit Deposit R 9433.44 > Early cancellation fees R 1500.00 > Exit inspection fees R 405.00 > Deposit processing fee R 350.00 > Repairs for your account R 1500.00 > > R 5678.44, please send your bank details. This is ridiculous.
0 replies
55 months ago
Unlawful deduction in my account for re-installation of tracker accident detection device.
I was quoted R550 Mid August to re-install an accident detection device in my new vehicle as required by my Car insurance namely Affinity. The devise was installed on the 23 August 2021. On the 31st August, R1100.00 was deducted from my account. I sent through my complaint via telephone with a consultant . On the 13th September I received a message from Tracker as follows: Good day, kindly note we are currently investigating the Tracker Finance dispute and will give you feedback as soon as we conclude the investigation. On the 17th September I received another message as follows: Good day a credit of R605 has been actioned & will be refunded within 3-5 working days Ref: CLI20735523. I made 2 follow ups after the 17th August and was promised that the money has been issued for payment. Today is the 21st October and queried why the delay in payment. The consultant promised to phone me in 5 minutes and did not return my call, instead sent me an invoice that now states R1100.00. Kindly assist with my query for me to get my refund as this is unlawful as I didnt authorise R1100.00 to be debited through my account as agreed with the consultant before the installation of the device.
53 replies
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