Zukayna R

Disgusting service from sales department at Vredendal Volkswagen

The worst experience I have ever had! I won’t even recommend this dealership to anyone not even my worst enemy. I honestly thought it would be smooth sailing since the Sales rep DOMINIC BROOKS was a friend turns out he is just a dishonest , back-stabbing , and manipulative person. My boyfriend purchased a vehicle for me as a gift in the beginning of August, he received the vehicle and was notified that the 80-point check was not done and this should have been done prior to delivery. Since he was a friend , my boyfriend spoke to him about new tyres since the tyre thread was low before the deal was done , he promised he would get the new tyres but never did. He didn’t even make a note about it and kept lying saying we never informed him about the tyres. I had to drive back and forth between Cape Town and Vredendal to do the 80-point and the repairs that needed to be done. I’ve travelled to vredendal twice already , I asked Dominic brooks when my number plates and disc will be changed and he kept making empty promises saying when I bring the vehicle in again. On every occasion of taking the vehicle in he had an excuse as to why the number plates weren’t done. He promised to come personally to Cape Town to do the number plates and license disc but it’s been almost 3 months waiting for him to do the licensing of the vehicle. After months of struggling with Dominic Brooks we came in contact with the sales Manager Nico Meintjies but the one is more useless than the other. He was arrogant and utterly disrespectful towards myself and my boyfriend. I spoke to Dominic brooks and he tried to pin the blame on us for not getting the numberplates done , yet went to vredendal 3 times already and he still did nothing about it. He informed me that I should do the licensing and roadworthy of the vehicle yet it should have been done prior to taking delivery of the vehicle. The level of customer service that they have is utterly disappointing , they keep having empty promises and blatantly ignored us until we went to MIOSA but they lied again to MIOSA putting the blame on us. The sales manager and the Sales rep both are ill-mannered and has no characteristics of a sales rep and manager as they have no idea on how to deal with customers. I am still waiting on my number plates and the license disc is expiring next week. It has truly been a horrendous experience. Please save yourself the trouble and don’t do a deal with these people because you will wait your whole life for what you want. At this point I just want them to take the vehicle back because they have truly made this an unpleasant experience. Volkswagen Vredendal this is not the last time you will hear from me and this I promise you .