Simone L

Not 4 stars at all! This is more like 2 star motel. Accommodation pathetic and hospitality non-existent.

We stayed at En Gedi over night because we have a little one and did not want to drive back home after a wedding we were attending in the area. I asked for an early check in for 13:00 a week before the date of arrival in order to freshen up with our toddler before the wedding and was told no it’s strictly 14:00, no explanation or consideration from the reservations desk. We came to freshen up at 16:00 after the ceremony and there was absolutely no staff on the property besides the security guard who let us in. He gave us the room key and obviously was not able to explain the room or any amenities in room or on the property. The front desk agent was standing at the security office and she rudely said the front desk is closed as she was waiting for her transport to fetch her for home. Upon entering the room we had immediate smell of damp mouldy, no ventilation. There is no door that closes the bathroom area to the room. An old wobbly cupboard that holds the coffee station, shower drenched in mould, 1 ply toilet paper, window tint peeling in the bathroom area for outside to see in and the toilet was leaking water out of the back. We couldn’t contact anyone on the property because all staff or front desk had left at 16:00. We were basically abandoned and felt unsafe on the property. We emailed them asking if there would be breakfast served in the morning - with no response, as we previously were told if more than 10 guests had checked in, breakfast would be served. I was uneasy sleeping over that night with the mouldy air for my toddler so we left the fan on all night. As I was putting my toddler to bed I found an old sock from a previous guest behind the toddlers single bed and the pillowcases had stains on I’m assuming from a ****** nose. Highly disappointed in this property as well as the service. When we checked out at 08:00 the next morning, the front desk agent hadn’t even asked how our stay was, she just took the key and told me that the security guard is gone to buy himself breakfast somewhere, I should call her cell and tell her when I’m at the big gate so she could open it. I couldn’t get any names as they don’t wear name badges I will never return to this property or refer anyone to use their services.