Duston H

Cedar Square Shopping Center

Last week my car go broken into at Cedar Square shopping center at approximately 5:25am, where my laptop bag with all its contents were stolen. When realizing what had happened, I went to center security for assistance. When I asked security to review the footage ( 4:45am - 7am) approximate time as I was at gym, they refused to. I was told that I had to go to the police station to get a case number first. I never asked to see the footage, all that I asked was for the footage to be reviewed to see (a) what happened (b) to see perhaps if the perpetrator/s are still on the property. I emphasized this to the security, however they still refused. When I took it up with Cedar Square center management also known as Accelerate Property Fund, I was told that that was not the procedure and that they were willing to assist. I was finally shown the footage where it clearly shows that my car was broken into, and that no center security was present. The head of security, who I wont name promised me a copy of the footage, and never came back to me. I have email her, as well as tired calling her, yet she has not replied. Further more I spoke to a member of snr management at Accelerate about what transpired, and since that call he has not returned any of my calls. The reason why I am brining this to you attention is. 1. Car breakings at Cedar Square shopping center are on the increase, yet Accelerate has done nothing about it. ( they can say they invested R 2mil in security upgrades) which clearly dont help. 2. If your car were to be broken into or stolen you will receive no support / assistance from Accelerate. I understand that it is not the shopping center's fault that my car got broken into ( these are the times we live in), but its the manner in with this was dealt with is the problem However the manner in how Accelerate dealt with the situation is shocking, and I dont want to happen to me, to happen to someone else.