Liz J

Appalling Service from Candywrap Port Elizabeth

I've ordered and purchased from Candywrap twice and received appalling service on both occasions. I should have learnt my lesson the first time around!!! With my first order I waited 22 working days as opposed to 10 - 14 working days for fulfillment of my order. The second time around, I decided to follow up after 14 working days to avoid having to wait longer than what is stipulated on their website and order form (i.e 10 - 14 working days). Given the fact that I made an immediate payment, I was expecting my order to be fulfilled and ready for collection by the 14th working day, as it was meant to be gifts for a special occasion. They constantly left me hanging, and said they will investigate and get back to me. Everytime I follow up, they would say that I'll receive communication from them by the end of the day regarding the dispatchment of my order. They had the same old story every day!! Nevertheless, I continued to follow up daily until I eventually received my order on the 18th day. No apology or explanation upon collection of my order. Needless to say, I am never ordering from them again😑👎.