DF
Di F
Active since Nov 2021
3
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3 reviews13 months ago
The Beauty Box Claremont
BEAUTY BOX CLAREMONT Corner, 132 Imam Haron Rd, Claremont, Cape Town, 7708 TO WHOM IT MAY CONCERN I had an appointment for eyelash extensions at the above salon this morning. My first time. My lash technician left the salon I have been at for over 5 years and so I need to find a replacement salon. It will definitely not be this salon! I need to make it clear though that I am not complaining about the technician who did my lashes. She was lovely and gentle, and I had no issue with her. However, having had lash extensions for so many years I do know the procedure and I am aware of what a salon owner needs to provide if she is going to offer the service to the public. 1. The technician did not start off by washing and disinfecting her hands. Something that was just standard procedure in my previous salon but something your salon doesn’t promote. 2. The room into which I was taken is dark and claustrophobic. The door, which was closed, rattled the full hour I was there. 3. There was no one else working at the time of my appointment so when the doorbell rang the technician had to leave me in the middle of my appointment to open up and attend to whoever was there. 4. On her return, having handles keys to open the door, she did not wash her hands. 5. I was horrified to discover that white tape that can be used to secure a bandage or secure a cardboard box closed – like a sticky tape - was used under my eyes instead of under eye gel patches. The technician struggled to take the tape off at the end - my eyes reacted to the tape and by the time I got home they were red and itchy. How can you NOT use the proper product! At 73 that skin under my eyes is so thin and sensitive - what you are using as a cheap replacement for the gel patches should NOT BE ALLOWED. I am appalled! 6. Once the TAPE was app**** I then lay for a considerable amount of time with nothing happening, so I asked her what the problem was. She said she could not open her glue! My reply was then “when last was it used!” fearing that it was old. In over 5 years of having extensions, I have never heard of such a thing. Why was the room not prepared before my arrival, and everything checked so that I did not have to have this experience? Not the technician’s fault – the OWNERS fault as she clearly has not told her staff to do this. At the end of my appointment and once the tape was removed, still lying on my back, I had to turn my head to the left at a ridiculous angle in order for the standing fan to blow on my eyes. Other salons buy little handheld fans for this purpose. The owner of this salon clearly spends as little as possible on providing customers with the requirements of an eye lash extension And instead, is a cheap skate supplementing wherever she can – including not having someone in the front to open the door for clients. I am beyond appalled that this is allowed and that there are salons like the BEAUTY BOX out there doing this. I use this opportunity to warn others in the hope that they do not support the business until the acceptable procedures are implemented. SHOCKING! Diane Hurlin
0 replies
27 months ago
EXCELLENT SERVICE from DOTSURE
I received excellent service from Luzahn Jordaan from Dotsure Pet Insurance. I put my claim in on the Monday and I was paid out on the Tuesday. Impressed!
58 replies
53 months ago
Five stars
Excellent service from Junelle Holland at Dotsure assisting me with my problem. Thank you for your patience and time. Much appreciated. Di Hurlin
53 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
1 (33.333333333333336%)