Zakiyya M

Thieves

Custome couches worst service ever. They are thieves. Do not buy from them or trust them. I had a placed an order with them on the 30th October. I was told the delivery would be within 7 days, however, I was then told this would not happen and would take place on the 13th November. During this time, I requested pictures of the couch and did not receive any and also received no feedback in terms of when my couch will be completed. I was told that the pictures would be sent in a hour everytime, but nothing. Tomasz LIED to me on the Tuesday that my couch is completed and would be delivered on the Wednesday or Thursday. I did not receive a call to arrange delivery thereafter. On the 17th November I still did not receive my couch, pictures or feedback. On the 18th Nov I was given the option to do a refund because of the lies and I chose to do the refund which they then asked for my banking details and said they would send the Proof of Payment asap. They also sent me a picture after demanding it from Tomasz and giving him an ultimatum however it did not look the same as to what I ordered and this motivated my refund request. Before sending my order, I confirmed that it can be made exactly as the picture and they advised that it can. From there onwards I received no feedback or call back on my missed calls. This is terrible service and they still do not want to pay my refund.