CC
Custom Couches
Claimed Business
CC
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Custom Couches
Custom Couches has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Custom Couches across 79 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNP
Natalie-Ann Powell
1 reviews | Active since Jan 2020
15 Oct 2025, 16:53
*****sters or Incompetetant? Time will tell
I found O’Kelly Interiors on a local Whatsapp group as I was looking for furniture for my 4 year old, just graduating to his ‘own stuff’ – with his birthday coming up in October. Wanting to support small business I ordered a chest of drawers and a child’s bed from them on the 12th and 13th of July 2025. I was told by O’Kelly Interiors that the turn-arround time would be: ‘Turnaround time 10 to 15 days’. I paid the 50% deposits demanded on both items upfront immediately without question. On the first of August, O’kelly Interiors assured me that the child’s bed ‘will be completed next week’. After much back and forth, the chest of drawers was delivered on the roof of a car on the 8th of August 2025 and was terribly made. The drawers did not work and it would not have held together for any period of time. The facing of the one drawer fell off on the second day. They collected the item (after rescheduling 4 times) and returned it it better condition on the 15th of September with the promise that the childs bed would be ‘delivered next week’. (Still in time for my son's birthday so OKAY!) I had now paid in full for the chest of drawers and awaited the bed with some trepidation as the drawers had been so bad. On the 23rd of September I got the message: ‘ Went past factory guys still bust with painting and artwork on your police car bed. Still on production line.’ On the 15th of October - three weeks later with no follow-up and no product delivered with the child's birthday in the past, I gave up and requested the return of my deposit. My son’s birthday had come and gone without the promised new bed so I just wanted to go to a mainstream manufacturer and buy him the bed he had been promised. O’Kelly Interiors now bows out of the process and refers me to the ‘manufacturer’. CUSTOM COUCHES of 6 Kyanite Street, Sundowner Randburg are apparently the manufacturers of the items and it is to their bank account I paid the deposit. CUSTOM COUCHES (Pty) Ltd with a gmail address of robynnepereira@gmail.com so you expect a Robynne Pereira to be involved but no, a ‘Mark’ sends a recalcitrant and unapologetic message to O’Kelly Interiors who forwards to me that after THREE MONTHS of ‘next week’ , ‘next week’ and ‘next week’ that they refuse to return my deposit for the bed and will pay me off over 4 months (which I don’t believe at all since their website listed on their TikTok account and their Instagram account has been suspended for non-payment.) https://www.instagram.com/customcouches/?hl=en https://www.tiktok.com/@customcouches https://za.pinterest.com/robynnepereira/ https://www.okellygroupinc.co.za/cgi-sys/suspendedpage.cgi?page_id=205 O'Kelly Group Interiors presents themselves as 'separate' to the 'manufacturers' but seem to use the same web provider and BOTH of their websites (as of todays date) are suspended due to non-payment. What you wont get from EITHER of these two is an HONEST STRAIGHT ANSWER. O’Kelly Interiors don’t seem much more reliable with mutiple web-presences under O’kelly Interiors, O’Kelly Group Inc or Kelly Furniture House etc. But they don’t seem to actually MAKE anything but are distributors for the Custom Couches débâcle – who are at best wholly ***********, at worst complete ****mers. The intention was clear, new furniture for a 4 year old who was turning 5 and this lot O’Kelly Interiors and the ‘manufacturers’ they purport to represent have completely disappointed this young man. As a parent, I’m enraged. As a business-person, I know things happen and had they not insisted on b’sing their way through 3 months with ‘next week’ always ‘next week’ or at least been decent enough to know when their BS had been called and just returned the deposit, I would not be going to the effort to share this horrible experience, but they clearly are not people of integrity or any measure of honour and so please, save yourself the headache and drama and find yourself a source of quality furniture that has SOME integrity and has AT LEAST a passing relationship with honesty – they guys – from O’Kelly Interiors or O’Kelly Group Inc or to Custom Couches (Pty) Ltd do not. Elsewhere you find the same opperation representing itself as Kelly's Furniture House in Northlands Corner, same opperation, just name-shuffling. https://www.facebook.com/profile.php?id=61550246926046 I do believe taking my deposit was *****ulent so I will be pursuing my legal options but for now – good hearted consumers wanting to support small businesses should look elsewhere. If they ever do return my deposit, I will post a follow-up to answer the ultimate question - are this lot ****mers and *****sters or simply incompetant?
Helpful (0)
|Replies (0)NP
Natalie-Ann Powell
1 reviews | Active since Jan 2020
15 Oct 2025, 16:53
*****sters or Incompetetant? Time will tell
I found O’Kelly Interiors on a local Whatsapp group as I was looking for furniture for my 4 year old, just graduating to his ‘own stuff’ – with his birthday coming up in October. Wanting to support small business I ordered a chest of drawers and a child’s bed from them on the 12th and 13th of July 2025. I was told by O’Kelly Interiors that the turn-arround time would be: ‘Turnaround time 10 to 15 days’. I paid the 50% deposits demanded on both items upfront immediately without question. On the first of August, O’kelly Interiors assured me that the child’s bed ‘will be completed next week’. After much back and forth, the chest of drawers was delivered on the roof of a car on the 8th of August 2025 and was terribly made. The drawers did not work and it would not have held together for any period of time. The facing of the one drawer fell off on the second day. They collected the item (after rescheduling 4 times) and returned it it better condition on the 15th of September with the promise that the childs bed would be ‘delivered next week’. (Still in time for my son's birthday so OKAY!) I had now paid in full for the chest of drawers and awaited the bed with some trepidation as the drawers had been so bad. On the 23rd of September I got the message: ‘ Went past factory guys still bust with painting and artwork on your police car bed. Still on production line.’ On the 15th of October - three weeks later with no follow-up and no product delivered with the child's birthday in the past, I gave up and requested the return of my deposit. My son’s birthday had come and gone without the promised new bed so I just wanted to go to a mainstream manufacturer and buy him the bed he had been promised. O’Kelly Interiors now bows out of the process and refers me to the ‘manufacturer’. CUSTOM COUCHES of 6 Kyanite Street, Sundowner Randburg are apparently the manufacturers of the items and it is to their bank account I paid the deposit. CUSTOM COUCHES (Pty) Ltd with a gmail address of robynnepereira@gmail.com so you expect a Robynne Pereira to be involved but no, a ‘Mark’ sends a recalcitrant and unapologetic message to O’Kelly Interiors who forwards to me that after THREE MONTHS of ‘next week’ , ‘next week’ and ‘next week’ that they refuse to return my deposit for the bed and will pay me off over 4 months (which I don’t believe at all since their website listed on their TikTok account and their Instagram account has been suspended for non-payment.) https://www.instagram.com/customcouches/?hl=en https://www.tiktok.com/@customcouches https://za.pinterest.com/robynnepereira/ https://www.okellygroupinc.co.za/cgi-sys/suspendedpage.cgi?page_id=205 O'Kelly Group Interiors presents themselves as 'separate' to the 'manufacturers' but seem to use the same web provider and BOTH of their websites (as of todays date) are suspended due to non-payment. What you wont get from EITHER of these two is an HONEST STRAIGHT ANSWER. O’Kelly Interiors don’t seem much more reliable with mutiple web-presences under O’kelly Interiors, O’Kelly Group Inc or Kelly Furniture House etc. But they don’t seem to actually MAKE anything but are distributors for the Custom Couches débâcle – who are at best wholly ***********, at worst complete ****mers. The intention was clear, new furniture for a 4 year old who was turning 5 and this lot O’Kelly Interiors and the ‘manufacturers’ they purport to represent have completely disappointed this young man. As a parent, I’m enraged. As a business-person, I know things happen and had they not insisted on b’sing their way through 3 months with ‘next week’ always ‘next week’ or at least been decent enough to know when their BS had been called and just returned the deposit, I would not be going to the effort to share this horrible experience, but they clearly are not people of integrity or any measure of honour and so please, save yourself the headache and drama and find yourself a source of quality furniture that has SOME integrity and has AT LEAST a passing relationship with honesty – they guys – from O’Kelly Interiors or O’Kelly Group Inc or to Custom Couches (Pty) Ltd do not. Elsewhere you find the same opperation representing itself as Kelly's Furniture House in Northlands Corner, same opperation, just name-shuffling. https://www.facebook.com/profile.php?id=61550246926046 I do believe taking my deposit was *****ulent so I will be pursuing my legal options but for now – good hearted consumers wanting to support small businesses should look elsewhere. If they ever do return my deposit, I will post a follow-up to answer the ultimate question - are this lot ****mers and *****sters or simply incompetant?
0
Replies (0)IF
ILANA F
1 reviews | Active since Jan 2020
28 Aug 2025, 10:08
Custom Couches - local furniture manufacturer - con artist and *****ster. Beware.
I ordered scatter cushions through Marco, the owner of Custom Couches. He requested a R1000.00 deposit which I paid. I waited and waited for the scatter cushions which were simple in design and shouldn't have taken long to make. After numerous WhatsApp messages and calls, Marco promised to deliver. We made various arrangements, he made numerous commitments, which he failed to deliver on. I gave him more opportunities before I would take action. I contacted the bank, all funds had been taken out so they couldn't assist me. I opened a case of ***** in Roodepoort, the police took no action. Marco failed to return messages. Marco made a couch for my daughter. It is very poor quality and manufacturing. His business is situated at 6 Kyanite Street, Sundowner. His number is 068 236 7972. Beware. He is a con artist.
Helpful (0)
|Replies (0)IF
ILANA F
1 reviews | Active since Jan 2020
28 Aug 2025, 10:08
Custom Couches - local furniture manufacturer - con artist and *****ster. Beware.
I ordered scatter cushions through Marco, the owner of Custom Couches. He requested a R1000.00 deposit which I paid. I waited and waited for the scatter cushions which were simple in design and shouldn't have taken long to make. After numerous WhatsApp messages and calls, Marco promised to deliver. We made various arrangements, he made numerous commitments, which he failed to deliver on. I gave him more opportunities before I would take action. I contacted the bank, all funds had been taken out so they couldn't assist me. I opened a case of ***** in Roodepoort, the police took no action. Marco failed to return messages. Marco made a couch for my daughter. It is very poor quality and manufacturing. His business is situated at 6 Kyanite Street, Sundowner. His number is 068 236 7972. Beware. He is a con artist.
0
Replies (0)TK
SM
Shihluke M
1 reviews | Active since Jan 2020
11 Jan 2024, 18:27
TTcouches bad service
I paid them 19 000 for a couch that is not properly done. I've been asking them to come and fix it for over 10 months.
Helpful (0)
|Replies (0)SM
Shihluke M
1 reviews | Active since Jan 2020
11 Jan 2024, 18:27
TTcouches bad service
I paid them 19 000 for a couch that is not properly done. I've been asking them to come and fix it for over 10 months.
0
Replies (0)AM
Asanda M
1 reviews | Active since Jan 2020
30 Jun 2023, 09:45
Stay away from bus no matter how cheap it is.
Traveling with this bus has been my worst nightmare. firstly it was late then I was asked to pay R150 for luggage that weighs 16kg then lastly I have been stuck in a bus with my two 3 year olds for longer than 8 hours.bus got stuck before it could even get to Cradock and we were traveling from Cape town to Mthatha.😡😡😡my children are hungry 😭😭😭😭 it's freezing and there's no sign of us moving from this point at any time soon.
Helpful (0)
|Replies (0)AM
Asanda M
1 reviews | Active since Jan 2020
30 Jun 2023, 09:45
Stay away from bus no matter how cheap it is.
Traveling with this bus has been my worst nightmare. firstly it was late then I was asked to pay R150 for luggage that weighs 16kg then lastly I have been stuck in a bus with my two 3 year olds for longer than 8 hours.bus got stuck before it could even get to Cradock and we were traveling from Cape town to Mthatha.😡😡😡my children are hungry 😭😭😭😭 it's freezing and there's no sign of us moving from this point at any time soon.
0
Replies (0)TP
RC
Rosslyn C
1 reviews | Active since Jan 2020
7 Mar 2022, 16:53
DISGUSTING!!!!!!!!!!!!!!! STAY AWAY!!!!!!
To everyone out here or shall I say that comes across this pathetic company (Custom Couches, guy named Marco), Please be aware that they are thieves and their service is a disgrace. They reel you in to get your money, **** quality, disgusting service and packed with a ton of lies. Yes their furniture looks amazing on pictures, I could actually puke when it arrived. Its been months, since 2021 and still nothing has been done to rectify the problem let a lone the entire situation. Please do not support these people... Take a look at Hello Peter as well as every other review... AGAIN DISGUSTING!!!!
Helpful (0)
|Replies (0)RC
Rosslyn C
1 reviews | Active since Jan 2020
7 Mar 2022, 16:53
DISGUSTING!!!!!!!!!!!!!!! STAY AWAY!!!!!!
To everyone out here or shall I say that comes across this pathetic company (Custom Couches, guy named Marco), Please be aware that they are thieves and their service is a disgrace. They reel you in to get your money, **** quality, disgusting service and packed with a ton of lies. Yes their furniture looks amazing on pictures, I could actually puke when it arrived. Its been months, since 2021 and still nothing has been done to rectify the problem let a lone the entire situation. Please do not support these people... Take a look at Hello Peter as well as every other review... AGAIN DISGUSTING!!!!
0
Replies (0)